City manager Jobs in Charlotte, NC

Job Type

Full-time

Description

About Us :

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

Position Summary :

As a Customer Experience Admin. , you will play a pivotal role in supporting our sales team and new customer onboarding to support our company's growth and transformation. You'll partner closely with leaders across the organization to understand sales and new customer needs and build strategies that align with our evolving culture and processes.

Key Responsibilities :

• Routing Efficiency and Scheduling :

Optimize and manage the scheduling of initial appointments (including reschedules of initial appointments and first reservice / follow-up post initial). Providing effective routing of appointments to ensure maximum productivity for our service professionals. Opening routes daily and assigning them to the necessary sales team.

Provide vital administrative support to D2D sales representatives. Assisting with account setup, scheduling initial appointments, and informing sales representatives of rescheduled / canceled appointments.

Engage with customers at risk of cancellation, address their concerns, and implement appropriate solutions to improve their experience with the company and retain their business.

Conduct welcome calls for new customers to confirm important details such as service frequency, billing, re-services, and contract length. Answer any remaining questions regarding their service / plan to ensure a seamless onboarding experience.

Perform audits on new accounts to verify contract, payment, and subscription information. These reports may include a follow-up contact made to customers regarding their accounts.

Assist in improving our sales strategy by taking note of trends that are present when completing daily tasks and relaying these trends in weekly meetings.

Requirements

Qualifications :

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.