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Your Title : Dedicated Consultant Kentucky DOT

Job Location : Remote

Our Department : AgileAssets

AgileAssets, A Trimble Company, is looking for a Dedicated Consultant (DC) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions.

The role is called “dedicated” because you will be 100% dedicated to a single client. As a result, this role demands a hands-on approach with an in-depth understanding of your client’s business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the DC.

You will develop technical skills to support our client while working with the client’s stakeholder to understand their business processes and requirements. You will be a key resource to help configure the software to very specific client requirements, manage build coordination and requests, and contribute to the ongoing activities with the client and their business needs. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.

What You Will Do

The DC is a key contributor for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness. The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build / lead and manage internal and external relationships.

The DC’s purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers. The DC has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.

• Proactive in communication / collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients’ team and internally at AgileAssets.
• Flexible in understanding and delivering on the DC responsibilities that include, but are not limited to, the following : Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.Achieve and maintain high customer satisfaction and loyalty. This includes issue / problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.Guide build and version release updates by coordination and deployment including the following : Coordinate the test pass environment preparation for each version release including collecting technical details from the client as needed.Communicate with internal and client IT for deployment. Review deployment logs and communicate back with the development team for build / deploy failures.
• Contribute to client documentation with the following : Document how a feature works - this could be updates to the user guide or just information to be emailed to the client.Create release notes for the outgoing build by compiling all the work that has been completed since the last release.

What Skills & Experience You Should Bring

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range : 66300

86300

Bonus Eligible?

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contactom