Claim representative Jobs in Olathe, KS

Director of Claim Regulatory Compliance

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.

About the role

The Director of Claim Regulatory Compliance will be responsible for the management and coordination of the AIG SOC1 and SOX audits. You will be expected to complete risk control assessments when necessary to assure claim controls are designed properly and operating effectively to mitigate risk and support a solid SOC/SOX control environment. You will support key stakeholders as necessary to meet our regulatory requirements for data calls, market conduct exams and annual reports. You will need to support remediation of all IAG Management Action Plans, including self-reported issues, SOX control deficiency and risk event remediation’s.

This role will report to the Global Head of Governance and Controls.

What you need to know:

• Drive a strong control framework working in close collaboration with the Technical Business lines, Operations and Claim Legal.
• Align and strengthen controls for AIG Claims to ensure consistency and effective best practices.
• In partnership with Key Stakeholders and project leaders, develop Claim Governance framework/guardrails as required to adequately address risk arising from changes in technology or process.
• In coordination with Claim Legal and the business analyst team, collect, review, and submit, when necessary, the documentation requested in various state data calls, market conduct exams and annual reports.
• Lead the completion of ICFR assessments on all new initiatives to assure controls are modified or new controls are designed to maintain an effective SOC and SOX control environment.
• Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits).
• Drive continuous improvement and development of Global Claim Control library/depository.
• Coordinate with various functions on business improvement programs and key remediation activities to include the monitoring and reporting of internal audit action plan status and risk event notices and analysis.
• Effectively deliver improvement initiatives and projects on behalf of Claim Governance, leading projects independently and working closely with key stakeholders in delivering project plans.
• Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups.
• Support ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement.
• Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration.

What we’re looking for:

• Proven claims experience of 5+ years handling and/or managing claims with a commercial or personal line insurance carrier.
• Solid knowledge and understanding of a SOC or SOX Claim Control environment.
• Strong Interpersonal skills with the ability to influence change.
• A claims technical and operational background that will enable you to understand the improvement opportunities identified irrespective of the line of business and be credible with key claims stakeholders & managers.
• Ability to analyze information and data to identify underlying trends or issues and develop appropriate solutions. Proficiency in manipulating and interpreting MS Excel spreadsheets.
• Knowledge of key regulatory and legal requirements relevant to commercial or personal line claims is a plus.
• Ability to influence and collaborate effectively with senior managers across claims.
• Excellent written communication skills with ability to create consistently factual, correct, high quality reports, meeting notes and supporting documentation.
• Ability to lead and deliver projects on time and to as per requirements.

Ready to make a bigger impact? We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CP - Compliance

AIG Claims, Inc.