Claims assistant Jobs in Ann Arbor, MI

About Us

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises as the partner you can turn to in a tight spot meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

Job Description

Leadership

• Mentor and guide the Singapore claims team, supporting performance through coaching, training, and professional development.
• Ensure alignment with overall business goals, optimizing efficiency and facilitating decision-making on complex claims and dispute resolutions.
• Oversee claims activities to ensure timely and accurate submissions in accordance with charter-party terms and deadlines.
• Manage the Claims team while actively participating in the calculation and submission of demurrage and other claims related to vessel operations.
• Develop, refine and maintain claim methodologies, processes and procedures to enhance efficiency and effectiveness.
• Engage internal and external stakeholders with clarity and consistency.
• Collaborate with our Chartering, Operations, Accounting, Insurance and other departments to improve processes and expedite claim resolutions.
• Work closely with the Head of Claims, Copenhagen as part of the Claims Management group.
• Co-Own the Account Receivable and drive timely collection of outstanding payments.
• Support Chartering and Operations by providing insights on commercial terms, identifying potential issues and recommending solutions.
• Oversee invoice collection and contribute to the preparation, analysis and review of financial reports.
• Communicate with customers to facilitate claims resolution, ensuring accuracy, alignment of perspectives and effective negotiation, including engagement with the internal legal team or defence club when necessary.

Claims

Check correctness of all data relating to Freight Invoices prior posting / sending.

Thorough perusal and understanding of CP and voyage documents to calculate and submit demurrage invoices and miscellaneous claims for relevant voyages in accordance with CP terms.

Frequent follow up with brokers and Charterers on payment of invoices by Charterers.

Evaluating the accuracy and correctness of disputed claims, taking and following advice from FD&D Club.

Emails (in SEDNA) are to be properly categorized, tagged / marked and archived.

Qualifications

Skills

Business Negotiation, Demurrage, Claims Processing

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