Claims examiner Jobs in Tacoma, WA

OVERVIEW

Claims Administrator - Property & Casualty

Hybrid | 2 Days a week in our Tacoma Office

At Alera Group, we help businesses navigate risk with confidence. Within our Property & Casualty division, our Claims teams play a critical role in guiding clients through challenging moments with clarity, responsiveness, and care. We're hiring a Claims Administrator - an entry point into a Claims career - for our Propel platform, supporting internal teams and clients with accuracy, organization, and service excellence.

This role is ideal for someone with strong customer service instincts, attention to detail, and an interest in building a long-term career in claims.

About Alera Group

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

Why Alera Group - Property & Casualty

Career Foundation: Start your Claims career with hands-on exposure to claim intake, carrier communications, and claims systems.

Growth & Development: Receive structured learning support, including ongoing continuing education and mentorship from experienced Claims professionals.

Team-Centered Culture: Work in an environment that values responsiveness, teamwork, and positive client relationships.

If you're looking to build a meaningful career in Property & Casualty Claims and want to grow in a supportive, team-driven environment, we'd love to connect.

RESPONSIBILITIES

What You'll Do / Your Impact

Claims Intake & System Management

• Review, assign, and enter new claims into the claims management system
• Ensure timely and accurate claim set-up and documentation
• Maintain data integrity across claims platforms

Client & Carrier Communication

• Answer and respond to incoming phone inquiries, including new claim set-ups and general questions
• Review carrier documents and correspondence, directing materials to the appropriate Claims team members
• Foster positive and professional relationships with internal and external clients

Administrative & Operational Support

• Sort and distribute electronic mail efficiently
• Maintain the rock chip program and related documentation
• Support additional administrative tasks as assigned
• Independently prioritize daily work while following established procedures

QUALIFICATIONS

What You Bring

Required

• Six months of insurance or claims-related experience or one year of general office/customer service experience
• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organizational skills and ability to manage multiple tasks
• Ability to follow procedures and complete daily responsibilities independently
• Commitment to completing 10 hours of continuing education annually (in coordination with the Claims Administrative Team Lead)

Preferred

• Experience working within insurance agency or brokerage environments
• Familiarity with claims or agency management systems such as ImageRight or Sagitta
• Strong verbal communication skills and comfort handling inbound inquiries

Core Competencies

• Detail-oriented and process-driven
• Customer-focused with a professional demeanor
• Strong time management and prioritization skills
• Willingness to learn and grow within the Claims function
• Team-oriented mindset with a positive approach

ADDITIONAL INFORMATION

Salary range is $23.00 - $26.00 an hour.

This position is eligible for a discretionary bonus.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

This role is Hybrid.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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