Claims investigator Jobs in Buffalo, NY

Lead Financial Crimes Investigator

Location: 4910 Tiedeman Road, Brooklyn Ohio

Job Summary: We are seeking a motivated, experienced individual who will focus on conducting investigations of both confirmed fraud and suspicious activity requiring a high-risk review and ensures losses and potential risks are mitigated. Our ideal candidate would be expected to drive productivity and actively manage their investigative workbench to ensure SLAs are timely met. The Lead Financial Crimes Investigator conducts and makes decisions on investigations and/or reviews investigations for quality alerts related to suspicious activity or customer transaction and behavior patterns along with identifying potential onboarding and retention risk. Works independently with limited supervision from manager.

Essential Functions

• Willingness to mentor and train newly hired investigators; SME within the department
• Experienced investigator who possesses working knowledge of various case types
• Conducting and decisioning investigations and/or reviewing for quality alerts related to suspicious activity or customer transaction and behavior patterns along with identifying potential onboarding and retention risk.
• Works independently with limited supervision from manager.
• Working investigations or reviewing for quality alerts while verifying/validating customer information and transaction activity via internal and external systems, based on scenario or customer type.
• Demonstrate strong investigative/analytical skills and be able to formulate and clearly articulate a supportable rationale behind the outcome of an investigation/review (i.e. SAR or customer retention decision) while complying with departmental procedures.
• Partner with the Lines of Business (LOB) to clarify and document risk factors associated with a client or banking relationship and/or resolve matters where the supporting documentation does not adequately describe risk associated with a client.
• Develop strong rapport and communication with Compliance/LOB partners.
• Identify and escalate information stemming from analysis and review that appears to be conflicting or inconsistent with a customer's profile.
• Identify opportunities to improve the effectiveness and/or efficiency of policies, procedures and/or processes and make the appropriate recommendations to management and take part in implementation.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma or GED (required)
• Bachelor's Degree in business administration, criminal justice, intelligence studies or other related field of study (preferred)

Work Experience

• 2+ years of investigative, relevant banking, customer contact and/or law enforcement experience. (required)

Licenses and Certifications

• Certified Anti-Money Laundering Specialist (CAMS) (preferred)
• Certified Fraud Examiner (CFE) (preferred)
• other related industry certification (preferred)

Skills

• Working knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
• Working knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Extensive experience with the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Basic understanding of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Working knowledge of the criticality of getting things done in spite of current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
• Extensive experience with techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Working knowledge of financial crimes policies and procedures; ability to prevent or report financial crime activities in banking and finance services.
• Working knowledge of financial crime situations; ability to utilize processes, tools, and techniques for detecting, addressing and preventing financial crimes.
• Working knowledge of regulatory environment; ability to help an organization comply with regulations at the federal, state and local level and follow the organization-specific policies and guidelines, affecting business practices.
• Working knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.
• Knowledge of anti-money laundering laws, regulations, and guidance (BSA, KYC, etc.)

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

Compensation and Benefits

This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.