Claims processor Jobs in Virginia Beach, VA

Veterans Benefits Processor

Tidewater Community College's Center for Military and Veterans Education's (CMVE) Benefits Processing Office (BPO), located at the Virginia Beach campus, will support the CMVE/Veterans Affairs Offices by providing accurate and timely processing of enrollment certifications.

Functional Responsibilities:

• Review incoming ECR forms for certification in accordance with the Dept. of Veterans Affairs and State Approving Agency.
• Process/certify enrollment certifications using Enrollment Manager software.
• Responsible for all initial certifications for students using the various GI Bill.
• File records of enrollment certifications via ImageNow/Perceptive content.
• Send email communications to students for classes that cannot be certified for benefits explaining why and the next steps the student needs to take to get classes certified.
• Set up/update the Enrollment Certification Request (ECR) gravity form (used by TCC students) each term.
• Set up/update Enrollment Manager for certifications for new terms and new programs.
• Monitor and respond to students through several global email accounts on a daily basis.
• Collaborate with OIS to place mass "holds" that prevent students from being dropped due to non-payment for those using Post 9/11 GI Bill/CH33.
• Process (approve or disapprove) purchase orders from Tungsten. Collaborate with Veterans Readiness and Employment (VR&E) counselors to facilitate certifications for CH31 students. Prevent CH31 students from being dropped due to non-payment.
• Collaborate with CMVE Office staff for VMSDEP processing of benefits.
• Review and adjust DND (do not drop) holds throughout the term.
• Review outstanding CH33 tuition payments each term; provide status of these accounts to the business office throughout the term. Contact Dept. of Veterans Affairs as needed to reconcile accounts.
• Review certifications done by CMVE staff for quality and completeness.
• Assist campus staff with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.
• Coordinate with CMVE staff for advising issues, i.e. Placement test results, self-placement, pre-admissions programs.
• Assist in training campus staff and work study students in submitting the enrollment certification request forms.
• Review all processes for continuous improvement.
• All other duties as assigned.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Able to accurately and quickly certify enrollments, adjustments, amendments and terminations using Enrollment Manager software. Understand the various components involved with certifying enrollment for GI Bill benefits. Excellent communications skills; oral and written. Ability to promote collaboration and team-work in a student-centered environment. Strong analytical skills. Proficient computer skills to include Microsoft Office suite, Outlook, Google Docs, VA-Once, Tungsten, and other technology used at the college. Ability to read and interpret regulations. Ability to work independently. Extensive knowledge of the Federal and State education benefits available, and the policies and procedures associated with each one. Ability to read, interpret, and implement Department of Veterans Affairs and State Approving Agency regulations pertaining to education benefits. Ability to read, interpret and implement Virginia Community College System and Tidewater Community College's policies and procedures. Within 1 month of hire, selected candidates must become a School Certifying Official by completing the initial online training provided by the Dept. Of Veterans Affairs, as well as, complete all subsequent yearly professional development requirements as mandated by the Dept. of Veterans Affairs.