Remote Clerk Jobs in Irving, TX

divh2Customer Support Agent (PT) / h2pClerk Chats mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. Its big and bold and needs spirited adventurers to join our growing team. / ppWeve built Clerk Chat organically into a profitable business over the last 2 years. Were a team that believes in achieving your highest potential but not at the expense of work-life balance. Thats why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. Were Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups. / ppClerk Chat is a hybrid team of in-office and remote employees. Our headquarters is based in San Francisco, just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. Our in-office team appreciates being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster. The remote team is strategically based around the US to provide the best experience for our customers and drive impact. This is an exciting time to join Clerk Chat. Were small enough that every individual has a big impact, but were growing fast enough that theres tremendous room for career advancement. / ppAs a Partner Support Agent, you will be the first point of contact for our users. You will become part of a collaborative team of 5 focused on making a positive impact on business communication. You have excellent communication skills and a knack for building relationships. You are proactive, resilient, and thrive in a fast-paced environment. / ppWhat you will do : / pulliYou will be the first point of contact for our customers by email and chat / liliYou will handle and coordinate product-specific inquiries, engaging with external stakeholders / liliYou will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization. / liliYou will develop and continuously improve our customer journey / liliYou will closely collaborate with all departments to further improve our customer journey / li / ulpWhat you will need : / pulliYou have 2-3 years of experience in a similar role within the telecom industry. / liliYou are able to work both independently and collaboratively within a team. / liliYou have excellent communication skills and are comfortable speaking to all sorts of customers / liliYou are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes / liliYou are a self-starter with a proactive attitude and the mind-set to work in a start-up environment. / li / ulpWe encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity. This role is open to remote candidates nationwide. However, if you are based in the San Francisco Bay Area, our policy requires in-person work from our office five days per week. / p / div