Client advisor Jobs in Boston, MA

Job Title : Client Advisor

Reports to : Store Director

Division : Retail, Multi-brand

OVERVIEW

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Client Advisors that understand the customer base, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches and jewelry for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch.

It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES

Ensure an outstanding client experience

• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches and jewelry.
• Create a relationship with the client :
• Greet the client when they enter the store.
• Listen to the needs of the client and ask discovery questions.
• Demonstrate outstanding product knowledge to educate the client and address their needs.
• Understand available inventory within store and if needed, at other Tourneau Bucherer locations.
• Create excitement with the client about the product.
• Ultimately gain the client's trust.
• Explain the value of being a Tourneau Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale.
• Partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an on-going relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale :
• Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.
• Complete warranty information.
• Work with Service Department on sizing, cleaning and setting the watch.
• If required, gift-wrap and prepare for shipment.
• Follow-up with client on purchase.
• Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
• Attend training sessions to increase product knowledge.
• Partner with the Service Department, as applicable to ensure a positive client experience this includes :
• Escorting customers to the Service Department.
• Taking in repair orders if needed.
• Assisting with customers picking up repairs.

Meeting or exceeding sales objectives

Other

Requirements

QUALIFICATIONS

SALARY RANGE- $20-$25.00 PLUS COMMISSION INCENTIVE.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.