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Client coordinator Jobs in Louisville, KY

Last updated: 14 hours ago
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Client Service Specialist

Client Service Specialist

EurofinsLouisville, KY, United States
Full-time
Client Service Specialist responsibilities include but are not limited to the following.Research problems that may arise and involve others if needed to help with final resolve for client.Answering...Show moreLast updated: 17 hours ago
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Client Services Representative

Client Services Representative

BertelsmannLouisville, KY, United States
Full-time
The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met.This role involves preparing and maintaining status reports, modifying schedules, ...Show moreLast updated: 1 day ago
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Client Services Specialist

Client Services Specialist

Global IID Parent LLCLouisville, KY, US
Full-time
The Client Services Specialist is responsible for handling the Care Center’s inbound calls and making outbound calls ranging from routine requests to complex situations requiring resourcefuln...Show moreLast updated: 6 days ago
Client Specialist

Client Specialist

BairdLouisville, KY
Full-time
As a Client Specialist, you will : .Provide exceptional client service and operational support for one or more Financial Advisors following a wealth management or portfolio management business approa...Show moreLast updated: 30+ days ago
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Project Coordinator

Project Coordinator

Thrive IncLouisville, KY, US
Full-time
The Project Coordinator position at Louisville Geek requires a person with problem solving, decision-making skills, and the ability to work in a detail-oriented environment.Do you enjoy fast paced ...Show moreLast updated: 30+ days ago
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Facilities Coordinator

Facilities Coordinator

Excel Services IncLouisville, KY, United States
Full-time
Are you ready to work for a growing company with a great culture? We are looking for passionate, independent thinkers and doers who can help shape the culture of an expanding company that is proud ...Show moreLast updated: 1 day ago
Client Service Coordinator - 001168

Client Service Coordinator - 001168

Banfield Pet HospitalSpringhurst KY
Part-time
If you are a current associate, you will need to apply through our internal career site.Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SU...Show moreLast updated: 30+ days ago
Client Specialist

Client Specialist

TalbotsLouisville, Kentucky, United States
Part-time
Job Number22911Louisville, Kentucky USPart Time.Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern ...Show moreLast updated: 30+ days ago
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Contractor Coordinator

Contractor Coordinator

ZEON Chemicals IncLouisville, KY, US
Full-time
Do you want to work for a company named to the Best Places to Work in Rubber and Plastics? Zeon Chemicals is the leading developer and supplier of innovative polymers, including synthetic elastomer...Show moreLast updated: 30+ days ago
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Patient Coordinator

Patient Coordinator

Eye Care Partners Career OpportunitiesJeffersonville, IN, US
Full-time
EyeCare Partners is the nation's leading provider of clinically integrated eye care.Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patient...Show moreLast updated: 4 days ago
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Client Services Representative

Client Services Representative

arvato BertelsmannLouisville, KY, United States
Full-time
The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met.This role involves preparing and maintaining status reports, modifying schedules, ...Show moreLast updated: 2 days ago
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Patient Coordinator

Patient Coordinator

Mays Plastic Surgery and Med SpaLouisville, KY, United States
Full-time
This position quickly builds rapport with current and prospective clients, making each client feel valued while instilling confidence in our ability to help them. The ideal team member would be able...Show moreLast updated: 14 hours ago
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Client Manager

Client Manager

Global PaymentsJeffersonville, IN, United States
Full-time
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw...Show moreLast updated: 5 days ago
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Pension Administration Client Lead

Pension Administration Client Lead

MercerLouisville, KY, United States
$57,000.00–$114,500.00 yearly
Full-time
We are seeking a talented individual to join our Pension Administration team at Mercer.This role can be based in Wawautosa, Wisconsin, Atlanta, Boston, Dallas, Louisville, Urbandale, or Chicago.Thi...Show moreLast updated: 17 hours ago
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Client Services Administrator

Client Services Administrator

Family Wealth Strategiesprospect, KY, United States
$40,000.00–$50,000.00 yearly
Full-time
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients daily? If you enjoy developing long-term relationships, constantly challenging yourself...Show moreLast updated: 4 days ago
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Client Service Representative

Client Service Representative

Isco IndustriesLouisville, KY, United States
Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medi...Show moreLast updated: 20 days ago
Client Services Coordinator

Client Services Coordinator

ThriveLouisville, Kentucky, US
Full-time
At MM Lending, we pride ourselves on delivering exceptional lending services with accuracy and efficiency.We are currently seeking a Client Services Coordinator who embodies these characteristics.A...Show moreLast updated: 30+ days ago
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Client Service Specialist II

Client Service Specialist II

Eurofins USA Clinical DiagnosticsLouisville, KY, US
Full-time
The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders...Show moreLast updated: 16 days ago
Client Service Specialist

Client Service Specialist

EurofinsLouisville, KY, United States
17 hours ago
Job type
  • Full-time
Job description

Client Service Specialist responsibilities include but are not limited to the following :

Client Interaction

  • Research problems that may arise and involve others if needed to help with final resolve for client
  • Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed.
  • Set up / verifying new clients according to protocol and follow through with any issues that are involved with the client set up process as needed.
  • Send a new requisition to the clients as needed
  • Assist clients if they are having difficulty reaching other departments (send email if necessary)
  • Set clients up on the DiatherixEurofins web portal and follow through with any issues that are involved with the web client set up process as needed
  • Follow up with all client related issues in a timely manner and document the progress and notify TM is necessary
  • Advise clients to visit our website for additional information
  • Assist clients with any need resulting from the web portal (login and password issues)
  • Monitor fax press
  • Monitor channel verification report
  • Monitor CCM (ClientCaseManagement)
  • Call clients to obtain information necessary to perform testing when required

Requisition Processing

  • Send a new requisition to the clients as needed
  • Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result
  • Complete data entry for specimen orders into LIS
  • Resolve missorts and send delay notices
  • Follow procedure as it pertains to late arrivals
  • Follow through with client requests for additional testing following protocol to notify clinical (additional tests that were not originally requested on the requisition)
  • Complete verbal order forms and patient / sample authentication forms for problem resolve
  • Sort all requisitions when needed as procedure requires
  • Complete data entry for all specimen orders
  • Scan documents into record documentation system as needed
  • Verify all documents are in View Wise
  • Resend reports by verified reporting method
  • Check reported basket at the end of each day
  • Process all web requisitions as the procedure states
  • Process all WIB requisitions as the procedure states
  • Process all EMR orders as the procedure states
  • Add MDs to needed requisitions as needed
  • Recognize and escalate missorts and misbatches to Representative I or II
  • Specimen Processing

  • Verify all documents are in View Wise
  • Be alert to the need of any process changes daily to maintain appropriate turnaround time
  • Understand and meet process for turnaround times involve Representative II / III or manager if needed
  • Process all specimen splits as the procedure states (as needed)
  • Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants.
  • Administration / Other

  • Contact IT if needed to resolve issues this can involve program issues to equipment issues. (Establish a helpdesk ticket for all issues)
  • Know the appropriate individual to contact when there is an urgent need
  • Understand and meet process for turnaround times and make the appropriate daily changes as needed
  • Briefly investigate client courier issue to advise the client and refer client to Logistic department when needed
  • Serve as a resource for Representative Is as well as training.
  • Instruct other team members on any ongoing client concerns
  • Notify manager of any client concerns that you feel needs immediate attention
  • Observe compliance when it comes to PHI information (with information lying around or on your computer)
  • Use PPE per policy when in the laboratory
  • Keep Client Service department and your personal area neat and clean
  • A days schedule can be affected by specimen delivery delays possibly resulting in later arrival times or later finish times. Flexibility with scheduling within reason is required.
  • Weekend and holiday work is required.
  • Work during adverse weather conditions as much as safety will allow is required
  • Send email to Supply department for document storage pickup (schedule a day and time)
  • Maintain the scanning room is clean and picked up. All requisition folders are in their place and not left out on the tables
  • Make sure all requisitions are in ViewWise before sending documents to storage (Normally hold a month behind so billing can complete their end of month)
  • Make sure we have enough boxes ordered for document storage and keep up with other vital inventory that we use daily
  • Check email daily when at work maintain all mandatory education and adhere to attendance policy.
  • Other duties as needed
  • Qualifications :

    Minimum Educational Qualifications :

  • Minimum Bachelor of Science in Medical Technology Clinical Laboratory Sciences or a Life Science such as Biology or Chemistry
  • Minimum 12 years experience in a laboratory and or / customer service setting preferred and is comfortable dealing with clients in a business setting.
  • Minimum Qualifications :

  • Must possess proficiency with basic computer programs
  • Be a strong team player
  • Excellent communication skills
  • Must be able to multitask and keep up in a fastpaced environment
  • Must work well on your own with minimal supervision
  • Must not be in disciplinary action cycle.
  • Must be comfortable handling patient samples using proper PPE procedures
  • Additional Information :

    Position is fulltime working 3rd shift   Tuesday Saturday 2 : 30am 11 : 30am with overtime as needed.  Candidates currently living within a commutable distance of Louisville KY are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage dental and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Eurofins USA Clinical Diagnostics is a M / F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

    Remote Work : Employment Type :

    Fulltime