Client manager Jobs in Nashville, TN

Client Engagement Manager

Category: Business Consulting, Strategy and Digital Transformation Main location: United States, Tennessee, Nashville Position ID: J0826-0287 Employment Type: Full Time

Position Description:

The CGI Global Technology Operations Organization is seeking a senior Client Engagement Manager with strong service delivery and project management experience to cover a book of business within the GTO portfolio. The primary focus of this role will be to manage existing cloud and hosted steady state accounts within the portfolio under the direction of the Portfolio Lead. Location and work schedule: Onsite at the client location in Nashville or CGI office in Franklin, Tennessee Monday Friday. This role requires that the CEM be available for on call escalations 24x7 in the event of outages related to the book of business.

Your Future Duties and Responsibilities:

Ability to act as single POC for one or multiple clients; managing day-to-day relationships, providing insight into CGI offerings, new technology opportunities, communicate regularly with C Level executives, participate in all client meetings and be available on a 24/7 basis. This role must be able to articulate the "CGI way" while also delivering sometimes negative messages in a diplomatic way.

Ability to manage escalations, outages, significant issues/concerns while working closely with internal members engineers and providing consistent communications to clients.

Ability to work independently, be a forward-thinking individual and provide as much foresight and advanced notice into potential issues negatively impacting CGI.

Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests.

Ability to work closely with the Sales and Business Engineering groups in generating and reviewing cost models, participating in cost model review sessions, presenting proposals to clients and accurately forecasting "wins".

Ability to work closely with the PMO on existing and future projects; resource and budget planning, health check report generation and be accountable for timely delivery and overall success.

Required Qualifications to Be Successful in This Role:

Must have account and client management experience.

Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests.

Candidate to be extremely detail oriented especially with respect to budgetary issues and forecasting. Must understand P&L reports, impact of budget over/under run, timekeeping reports, change requests and additional (add on) statements of work.

Knowledge of internal processes with relation to infrastructure (AWS Cloud, UNIX, Wintel, HD, etc.) and ability to work with cross functional teams while providing continuous support and primary POC for internal and external client base.

Ability to participate and add value in internal and external sessions such as Annual Technology Plan, Executive Steering Committees, Metric Reviews, Change Administration Board meetings, audits, data center tours and client visits.

Ability to fully manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible.

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.