Headspin, A company within the PartnerOne Portfolio, is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabi...Show moreLast updated: 6 days ago
Promoted
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Client Relationship Manager
Partner One CapitalSan Francisco, CA, US
$90,000.00–$100,000.00 yearly
Full-time
Quick Apply
Headspin, A company within the PartnerOne Portfolio, is a global omnichannel digital experience testing platform that helps enterprises optimi...Show moreLast updated: 10 days ago
Client Success Manager
Alliant Insurance ServicesOrange County, CA, USA
$90,000.00 yearly
Responsible for supporting the operational needs of the department by delivering reports and analysis on Service Desk performance.
Oversees and coordinates the onboarding, assignments, and activitie...Show moreLast updated: 30+ days ago
Headspin, A company within the PartnerOne Portfolio, is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including mobile phones, desktop browsers, media players, audio devices, and automotive systems.
Key Responsibilities :
Build and maintain strong, long-term relationships with clients, ensuring their needs are met and they derive maximum value from HeadSpin's solutions
Serve as the primary point of contact for clients, proactively addressing concerns and identifying opportunities to enhance their experience
Track accounts to identify churn risk and work proactively to mitigate that risk
Drive customer adoption, retention, and expansion by ensuring successful deployment and usage of HeadSpin's platform
Work cross-functionally with sales, support, product, and engineering teams to deliver seamless client experiences and resolve customer-reported issues
Provide training and guidance to customers on HeadSpin's products, features, and best practices
Act as the voice of the customer by gathering feedback and advocating for product enhancements that improve customer experience
Generate reports and presentations using Excel and other tools to provide clients with performance insights and analytics
Support contract renewals and identify opportunities for upselling and cross-selling HeadSpin's offerings
Develop strategies to improve client satisfaction and engagement, ensuring continuous value delivery
Requirements
What We Are Looking For :
3+ years of experience in customer success, account management, client relations, or a similar role, preferably in a telecommunication's focused company
Proven track record of managing client relationships and driving customer satisfaction in a high-growth setting
Strong understanding of technology, software development, and remote support environments
Ability to interpret and analyze customer data to drive engagement and retention strategies
Excellent interpersonal, communication, and customer service skills
Ability to work collaboratively with global support teams, engineering, and sales
Comfortable working in a Linux / Mac environment and using REST APIs
Self-motivated, detail-oriented, and capable of handling a fast-paced workload
Willingness to travel as needed to support customer engagements
If you are passionate about building meaningful relationships with clients and ensuring their success, we'd love to have you on our team! #J-18808-Ljbffr