Client relations manager Jobs in Austin tx

Job Description

Job Description

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We're working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We're looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You'll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category :

Modernize Home Services is looking for a driven, and confident Client Relations Specialist to help drive success & growth for our customers within our fast-growing and dynamic support team, Client Relations.

This is not just a customer support role; you are responsible for strategically managing relationships with the owners and key stakeholders of our regional market of home improvement companies that generate up to $6M gross revenue per year for their respective organizations. You will work collaboratively with the entirety of the Client Relations team to support and strategically scale our services to a shared portfolio of 150-175 active clients, as well as onboard new clients as they are signed by our sales team.

You will serve as a subject matter expert on Modernizes' digital marketing and lead generation solutions consulting with our clients to develop ways to maximize desired goals, ensure ROI, and create high customer satisfaction.

This role is perfect for someone who has excellent communication skills, attention to detail, self-motivation, and the flexibility to work with a diverse range of clients and thrives in a dynamic and fast paced work environment.

Responsibilities

Onboard Newly Signed Clients

• Complete set-up of the new client leads campaigns.
• Prepare onboarding call presentation decks.
• Complete onboarding call with the client via Zoom.
• Completed additional campaign set up tasks and set client's campaign live within 5-day goal.

Client Support Cases

Outstanding Balance / Collections

Client Growth and Winback

Health Check Calls

Retention

Client Escalations

Requirements

The expected salary range for this position is $45,000 USD to $55,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

LI-REMOTE

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet's Employee Privacy Notice here.