Client relations manager Jobs in Memphis, TN

Location : On site at location listed in job posting. Summary First Horizon Bank - Correspondent Banking is a leading provider of specialty services for depository institutions (i.e., banks and credit unions). Services include depository liquidity management, credit, treasury, safekeeping, and international services. We are seeking a proactive individual to manage a client services team that oversees the daily business activities for these relationships. Key Responsibilities Include Direct management for our Client Services Representatives. Management includes maintaining detailed working procedures and ensuring a well-trained team. Team works directly with clients and internal partners to onboard and administer our product offerings. Offerings include : Analyzed and Sweep Demand Deposit Accounts Fed Funds - Invested and Borrowed Treasury - Wires, ACH. Banking Online Settlement w / Federal Reserve - Cash Letters and ACH Loan Payments and line draws Support Commercial Safekeeping and FHN Financial to further enhance their relationships and growth with correspondent clients. Resolve issues and exceptions with clients, bank operations and compliance and identify / adopt measures that addresses any shortcomings. Formulate strong internal partnerships within First Horizon's treasury management team along with various operations, technology, and other internal partners to increase deposit / treasury sales opportunities and positive onboarding results. Collaborate with internal partners in the development of a client interface portal specifically for correspondent banks, and to establish profitable and competitive product pricing. Point person for business continuity. Maintain detail records, plans and inventory that supports periodic assessments and tests of our preparedness. Primary contact and coordinator for periodic reviews and assessments with : Internal Audit BSA / AML Enterprise Risk Bank Operations Treasury Management Obtain periodic client NACHA audits and monitoring limits documented with the Federal Reserve. Ensure current PD grades are updated with Bank Operations for settlement clients. Ensure fed funds invested and accommodations agreements are up-to-date and retained. Desired Qualifications : Undergraduate degree in a business-related discipline such as accounting, finance, or economics. Candidates with a degree in a non-business major or equivalent experience who have a strong skill set suited for this position will also be considered and are encouraged to apply. 7 years of related experience; 5 years in a supervisory / management role. Proven ability to interact with and influence C-Suite executives of client institutions and prospects. Excellent interpersonal skills and ability to work both independently and on a small team in a fast-paced environment. Must be very well organized, detail oriented, and focused on complete customer satisfaction. Travel is occasionally required to meet with clients or prospects to ensure proper servicing of accounts and / or expanding overall relationships. About UsFirst Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com . Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
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