Client relations manager Jobs in Miami Gardens, FL

Location : FL-Miami

Job Title : Client Performance Manager - Miami Radio

Position Overview

Cox Media Group is searching for a Client Performance Manager who will be responsible for managing our most strategic accounts.

The Client Performance Manager serves as a subject matter expert for cross-channel marketing analysis for our most high-value advertising clients. They provide ROI storytelling through digital campaign analytics and advanced analytics technologies. The Client Performance Manager is responsible for the campaign management and the performance deliverables for the market's key clients.

The Client Performance Manager should have experience in delivering effective campaign reporting and analyses, interacting directly with clients to convey data-driven stories. They exhibit confidence and knowledge to foster trust with key stakeholders, recommending the best solution for optimal business results. They should be comfortable collaborating with internal teams to act upon insights and communicate optimization opportunities with our operations teams. They should excel at presenting client's their campaign performance stories and driving strategic conversations for account growth.

This individual must also have superior campaign management skills, being responsible for tracking client media plans, goals, challenges, and ongoing shifts in the campaign strategy. The Client Performance Manager must be effective in collaborating with not only the client and our central digital sales teams, but also our internal product operation teams, closing the loop from media planning to campaign execution to reporting and insights. Clear and concise communications will be key for the individual to succeed.

Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Manager must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags / trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mindset is key.

Cox Media Group is an integrated broadcast, publishing, direct marketing, and digital media company. We are digital experts -leveraging the best of television, radio, and digital marketing services to create innovative marketing solutions for businesses across the country.

Essential Duties and Responsibilities

• Gather, mine and analyze campaign data to build client-facing presentations and personally deliver the campaign insights and opportunities
• Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs
• Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, QA, optimizations, and other client details
• Require detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns
• Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps
• Provide leadership and facilitation for continuously improving the quality of service and campaign results for our local markets and clients

Minimum Qualifications

About Cox Media Group

CMG Media Corporation (d / b / a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit www.coxmediagroup.com

Req # : 2061 #LI-Onsite

CMG is a special place. Here, we rely on our winning mindset and deep expertise to find creative solutions, think differently, and work together to positively impact the people and communities we serve. It's where we connect and inspire diverse audiences every day and everywhere with our unmatched content, products, services and people.

At CMG, we take pride in our collaborative and open environment, where everyone feels valued, seen and heard. Our shared commitment to living our company's core Values - Teamwork, Diversity, Integrity, Quality and Fiscal Responsibility - propels us every day, in everything we do. We encourage you to explore #LifeAtCMG, where you can bring your best, authentic self to work, think boldly and make a difference.

If you are currently a CMG employee, please log into THRIVE to access our internal career center.