Client relations manager Jobs in Overland Park, KS

Position Summary

/ Career Interest : The Physician Relations Territory Manager leads the health system strategy and relationships with external referring physicians and is accountable for financial and referral volume to the hospital and key service lines. The Physician Relations Territory Manager is also responsible for promoting specialty medical services of our academic medical center to the surrounding physician community and region.  Responsibilities and Essential Job Functions

• Interpret current physician referral patterns utilizing existing reporting tools, dashboards and market intelligence to determine priority areas for growing referrals to the hospital.
• Executes routine analysis of competitive landscape and changes in area healthcare services to strategically position hospital services to referring physicians.
• Provides insight to key executives related to emerging business opportunities.
• Works to pull through and support new hospital initiatives and partnership opportunities when needed.
• Ability to communicate to stakeholders regional healthcare services' volume, utilization, market data and physician referral patterns
• Strategically identifies and leads initiatives to build volume and favorable provider perceptions among internal and external referral sources.
• Differentiate TUKHS from other area hospital systems as a tertiary referral center by providing education on sub-specialty services only available at an academic medical center.
• Develops mutually beneficial relationships through face-to-face visits with physicians, schedulers, practice managers and medical staff from referring physician offices and community hospitals.
• The liaison will ensure understanding of hospital services and work to uncover and minimize referral obstacles.
• Coordinate meetings between internal physicians and external physician groups to improve communications, build relationships and grow referrals to new or existing physicians and / or resolve customer service issues.
• Allocates all available resources to accomplish organizational goals and increase referrals into the hospital.
• Works collaboratively with service line leaders, department chairs, site managers, and business strategic development to provide community intelligence, practice threats and opportunities to further the growth strategy of the hospital.
• Effectively utilize communication skills when in front of the customer, adjusting language and style to meet the needs of the hospital.
• Serves as a resource to area educational organizations by providing physician speakers for continuing education conferences and events.
• Coaches' providers on effective communication and presentation skills for speaking engagements and peer to peer opportunities.
• Provides monthly reports on the status of referring physicians and reports about competitive intelligence, events, call center and transfer center volumes.
• Assists in the training and maintenance of referring physician web portal (EpicCare Link).
• Promote the portal as an effective communication tool regarding patients they have referred.
• Serves as a primary point of contact between referring physicians and TUKHS to ensure appropriate communication and follow up about referred patients.
• Communicate in a manner that supports the health systems vision, mission and values.
• Maintains current referring physician database.
• Manages expenses and budget, resources and time as it relates to territory needs.
• Identify conference objectives and goals, needed resources and executes plan for the event.
• Develops and maintains relationships with executive directors of associations and organizations to ensure our physicians are well represented on the conference agenda.
• Build and maintain strong collaborative relationships with medical staff and internal staff and management.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

Preferred Education and Experience

Required Licensure and Certification

Preferred Licensure and Certification

Knowledge Requirements

Time Type : Full time

Job Requisition ID : R-49461

Important information for you to know as you apply :

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the and signing the agreement to the DRP.