Client relations manager Jobs in Scottsdale, AZ

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Employee Relations Adviso r

Position Summary :

As an Employee Relations Advisor at CVSHealth, you will be responsible for supporting a designated dbsiness unit by providing advice, consultation and guidance to leaders and employees on the application of CVSHealth policies, practices. This team responds to a high volume of routine requests and escalated employee relations concerns from leaders and employees. As an Advisor, you will support resolution of these issues while mitigating risk and adverse exposure to the company.

Responsibilities :

The role provides proactive support and intervention to promote a positive employee relations culture, while partnering collaboratively with various cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal, etc.). The Employee Relations Advisor will effectively manage a caseload of workplace inquiries and concerns and be responsible for assisting leaders with coaching, corrective actions and terminations. This role requires meeting case management metrics, such as closing cases within a certain time frame and following established case management processes.

The successful candidate will exhibit a professional and calm demeanor with all levels of employees and possess strong interpersonal skills which include conflict management, investigation, and influencing. The Employee Relations Advisor will need to be able to effectively present and deliver training to leaders, be highly organized with an emphasis on accuracy and able to prioritize and plan their time / resources accordingly in a fast paced, matrixed environment. This role will require the handling of highly confidential and sensitive information.

Required Qualifications :

• 5+ years of employee relations experience including, but not limited to the following :
• Direct experience managing, advising, and resolving, employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline and termination).
• Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce)
• Knowledge of current state and federal employment / labor laws and regulations.
• Ability to travel as needed.

Preferred Qualifications :

Preferred Certifications or Licenses :

Education :

Bachelor’s degree or equivalent amount of experience and education.

Pay Range

The typical pay range for this role is :

60,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.