Client relations manager Jobs in Sioux Falls, SD

Human Resources Partner Employee Relations

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: $77,480.00 - $117,000.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Human Resources Partner Employee Relations serves as a partner for employee relations practices and policies within Avera. Manages and resolves escalated employee relations situations. Supports enhancements to the Employee Relations Model through effective consultations, use of data and analyzing trends. Is responsible for ensuring consistent practices that efficiently promote positive employee relations. Supports business leaders as needed. Instills trust while providing counsel and guidance demonstrating interpersonal savvy in all areas of human resource management. Ensures consideration of appropriate policies, practices and employment law when consulting on how labor affects people strategy, while helping to maintain an environment of high retention and engagement and free of third party influence.

What You Will Do

• Promotes effective employee relations and a rapid problem solving process.
• Provide guidance and interpretation on employee relations matters.
• May assist in creating tools and training to be delivered to leaders throughout Avera.
• Uses data and metrics to analyze trends and makes recommendations based on the analyses conducted.
• Develops materials, comprehensive investigation reports and findings in order to mitigate risks to the organization.
• Serves as a coach for managers dealing with all levels of employee relation issues.
• Implements action plans that promote and contribute to diversity initiatives including but not limited to the Avera Affirmative Action Plan.
• Collaborates with other HR functions and leaders to support organizational initiatives. Specifically partnering with Legal, Benefits, and Employee Health team to improve efficiency and effectiveness of the return to work (interactive process), leaves, and other policies.
• Actively transfers best practices from/to different functions within the organization. Shares information with HR and throughout Avera to establish a seamless experience for employees and leaders using our services.
• Effectively documents information from cases/issues in the appropriate system of record.

Essential Qualifications

• The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• 3- 5 years experience of Human Resource concepts, applications and successful resolution of employee relation.

Preferred Education, License/Certification, or Work Experience:

• Bachelor's in Human Resource or Business related field
• SHRM-Certified Professional (SHRM-CP) - Society For Human Resource Management (SHRM)
• Professional in Human Resources (PHR) - Human Resource Standards Institute (HRCI)
• Certified in Healthcare Human Resources (CHHR) - American Society for Health Care Human Resources Administration (ASHHRA)

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.