Client relations specialist Jobs in Houston, TX

Description

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Routine visits to providers in assigned territory to develop a trusted relationship and maintain open lines of communication between our organization and providers
• Conduct provider onboarding, orientation, and ongoing educational training throughout the year to ensure providers remain compliant with state, federal regulations and company policies and procedures
• Collaborate with other departments to ensure provider inquiries are resolved in a timely and effective manner
• Develop and implement strategies for retention, growth, and marketing within assigned territories
• Detailed reporting of provider visits, inquiries, trainings, and growth opportunities
• Problem solve and identify ways to address provider issues timely and effectively
• Must be able to travel frequently to assigned service area
• Other duties assigned by department Manager

Qualifications

• Bachelor’s degree or equivalent years of experience preferred
• 2-3 years experience in provider network scope of services
• Strong understanding of Managed Care Operations
• Minimum of 2 years' customer service, provider services or relevant work experience in a healthcare setting
• Excellent written and verbal communication skills
• Proficient computer skills and Microsoft Office programs (i.e., Outlook, Excel, Word, and PowerPoint)

Environmental Job Requirements and Working Conditions

• Our organization follows a hybrid work structure where the expectation is to work in the field and at home on a weekly basis. Our office is located at 19500 HWY 249, Suite 570 Houston, TX 77070.
• This position is a field representative position and requires traveling depending on assignments. or projects. This could be 3-4 times per week and also requires monthly visits to provider offices.
• Occasionally required to work overtime and /or during the weekend.
• The national target pay range for this role is: $72,000 - $80,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.