Client relations specialist Jobs in Scottsdale, AZ

Job Description

Job Description

Description : About Us

Grand Canyon Law Group is Arizona’s top criminal defense firm, known for our unmatched dedication to protecting our clients' rights and securing their futures. We stand by our clients with compassion , offering support and advocacy during challenging times. We build trust through honesty , ensuring transparent and clear communication every step of the way. Our focus on results drives us to achieve the best possible outcomes, making a tangible difference in our clients' lives.

Position Overview

We are seeking a dynamic and motivated Client Relations Specialist to be the first point of contact for individuals in urgent need of legal help. This is a fast-paced, in-office sales role where quick decision-making and the ability to close same-day or with short-term follow-up are critical. You won’t be selling a "want" — you’ll be selling a need where every second counts. Professionalism, empathy, and the ability to communicate urgency are essential to your success in this role

Requirements :

Key Responsibilities :

• Conduct initial consultations with potential clients facing criminal charges
• Gather essential case facts and communicate the importance of timely legal action
• Follow up and retain clients quickly—many sales are same-day
• Present case information to attorneys for assessment
• Maintain clear and consistent communication with leads

Qualifications :

Proven ability to excel in fast-paced, high-stakes sales

Strong communication, closing, and follow-up skills

Ability to quickly build trust and rapport with clients

Familiarity with Clio or HubSpot is a plus

Bilingual (English / Spanish) preferred but not required

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Supplemental Pay :

Bonus opportunities

Commission pay

Monthly bonus

Performance bonus

Experience :

Sales : 1 year (Required)

Language :

English (Required)