Client relationship manager Jobs in Coral Springs, FL

Job Description

Job Description

JOB SUMMARY

The Client Relations Manager is an experienced individual contributor responsible for delivering a high-quality customer service and client support experience. This role focuses on day-to-day execution of customer service activities, accurate order processing, and proactive communication with customers, sales, and internal operations teams.

The Client Relations Manager supports the development and continuous improvement of customer service processes by providing input, feedback, and recommendations, but does not have direct supervisory or people-management responsibility. The role requires a strong working knowledge of the customer base, products, pricing, and internal systems in order to support customer satisfaction, retention, and operational efficiency.

This position performs a combination of customer-facing, administrative, and clerical duties, including order entry, quotations, returns, credits, and coordination of shipping and billing documentation.

RESPONSIBILITIES & DUTIES

• Serve as a primary point of contact for customers, visitors, and Health Care Professionals regarding customer service–related inquiries.
• Process sales orders, quotations, returns, credits, and other shipping or billing documentation accurately and in accordance with company procedures.
• Gather customer information, assess needs, and provide accurate product and service information to support purchasing decisions and issue resolution.
• Obtain and enter customer details including billing information, purchase orders, product numbers, and specifications into the company ERP system.
• Create and maintain customer service inquiries, including coordination of drop-ship orders and invoice processing for direct shipments.
• Coordinate with customers to request, receive, and validate purchase orders and billing documentation.
• Support contract administration activities, including maintaining contract records and communicating approved pricing or contract changes to customers.
• Coordinate Return of Merchandise Authorizations (RMAs) between customers and internal operations teams.
• Support customer complaints, Nonconformance Reports (NCRs), Corrective and Preventive Actions (CAPAs), and adverse events by collecting required information and documenting events in accordance with the company’s Quality Management System.
• Maintain a working knowledge of products, pricing, procedures, and policies through training, documentation, and internal communications.
• Provide feedback and insights to management regarding customer needs, trends, recurring issues, and opportunities for process improvement.
• Assist with shipping and receiving activities and other operational or administrative tasks as assigned.
• Perform general office and clerical duties, including answering telephones, typing, document scanning, filing, and office equipment operation.
• Support onboarding of new customer service team members by sharing process knowledge and best practices, as requested

REQUIRED QUALIFICATIONS

Experience

Minimum of 3–5 years of experience in a customer service, client relations, order management, or administrative support role, preferably in a regulated, manufacturing, distribution, or medical device environment

Education

Skills & Competencies

NOTE : All employees will be crossed trained various areas. At any point in time an employee may be asked by the manager to perform responsibilities outside the areas indicated above.