Client relationship manager Jobs in Honolulu, HI
Last updated: 1 day ago
Establishes, directs, and manages a client-focused culture and mindset throughout the Bank to achieve competitive advantage and market differentiation in client experience.Manages a client-focused ...Show moreLast updated: 26 days ago
DO YOU WANT TO MAKE A DIFFERENCE?.Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional ser...Show moreLast updated: 30+ days ago
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve li...Show moreLast updated: 5 days ago
Are you ready to break free from the confines of the traditional 9-5 and unleash your full potential as a leader? Look no further! We're seeking driven individuals who are passionate about helping ...Show moreLast updated: 1 day ago
Join Our Team as a Client Services Coordinator!.TFG), we have been dedicated to empowering clients toward long-term financial security for over 54 years.
Our commitment to personalized service and e...Show moreLast updated: 20 days ago
Come join our amazing team and work remote from home!.Client Relationship Analyst is responsible for capturing and documenting client / investor servicing requirements, creating investor presentation...Show moreLast updated: 2 days ago
Hybrid Work Environment - Must reside on Oahu • •.Individuals typically begin between the minimum to middle of the pay range.
This position serves as the principal HMSA contact in developing a relatio...Show moreLast updated: 30+ days ago
Job Posting End Date : March 14.When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solution...Show moreLast updated: 1 day ago
Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers...Show moreLast updated: 2 days ago
Company Overview : In response to changing times, we’ve embraced a virtual work environment, recognizing the importance of flexibility and growth beyond the traditional 9-5 model.Our transitio...Show moreLast updated: 30+ days ago
Moloalo St, Suite 115, Waipahu, HI 96797.What makes VCA Waipahu Unique?.VCA Waipahu embraces the aloha spirit.We have a family-like culture that we extend to our clients and their pets.Because of t...Show moreLast updated: 20 days ago
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions.
Merrill Wealth Management is one...Show moreLast updated: 30+ days ago
Under the direction of the Executive Vice President and Kalai Services Manager, this position is responsible for leading, developing, managing, and retaining comprehensive relationships with Kalai ...Show moreLast updated: 30+ days ago
At Owens & Minor, we are a critical part of the healthcare process.As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated techno...Show moreLast updated: 30+ days ago
Customer Success is crucial for building strong customer relationships.We're looking for someone tech-savvy to ensure our clients have a great experience.
Develop and nurture relationships with sele...Show moreLast updated: 3 days ago
- Promoted
Client Experience Manager
Central Pacific BankHonolulu, HI, USFull-time
- Promoted
Member Relationship Officer - McCully Branch
University of Hawaii FCUHonolulu, HI, USFull-time
- Promoted
Client Service Associate
Public Consulting GroupHonolulu, HI, United States$65,000.00–$75,000.00 yearly
- Promoted
Remote - Client Benefits Representative
AO Garcia AgencyKaneohe, HI, United StatesRemote
Full-time
- Promoted
Client Services Coordinator
Tax & Financial GroupHonolulu, HI, United StatesFull-time
- Promoted
Client Relationship Analyst
CarringtonHonolulu, HI, United States$55,000.00–$60,000.00 yearly
Full-time
- Promoted
Client Associate Waikiki
Travis MathewHonolulu, HI, United States TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours.
Back in 2007, we saw there weren't many companies whose clothing bridged th...Show moreLast updated: 24 days ago
Account Relationship Consultant
HMSAHonolulu, HI$53,996.00–$79,258.00 yearly
Full-time
- Promoted
Client Experience Representative I
UnumHonolulu, HI, United States$40,000.00–$75,600.00 yearly
Full-time
- Promoted
Registered Client Service Associate
StifelHonolulu, HI, United States$60,400.00 yearly
Full-time
Remote Client Service Manager
American Income Life AO - Ryan Torres - ToriokaHonolulu, HI, USRemote
Quick Apply
- Promoted
Client Service Representative
VCA Animal HospitalsWaipahu, HI, United States$18.00 hourly
Merrill Associate Client Relationship Manager
Bank of AmericaHonoluluFull-time
Relationship Manager Kalai Services (Z)
Bank of HawaiiHonolulu, HI, USFull-time
Customer Relationship Liaison (DR)
Owens & Minor, Inc.HI PEARL CITYFull-time
Client Relationship Lead - Ala Moana
Neiman Marcus GroupHonolulu, Hawaii, US Client Relationship Lead - Ala Moana-().Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities.Our leg...Show moreLast updated: 30+ days ago
- Promoted
Client Success Representative (Remote)
DemandFactorHonolulu, HI, USRemote
Full-time
Client Experience Manager
Central Pacific BankHonolulu, HI, US26 days ago
Job type
- Full-time
Job descriptionEstablish and direct a Customer Experience and Service Program to engage all employees in owning the customer’s experience, individually and as a team member of the Bank. Manage guidelines and measurable standards of empowerment for delivering exceptional customer service and creating a differentiating customer experience. Manage a customer feedback program to gather insights and improve customer experience for all customer touch points including all lines of businesses, Call Center, online and mobile banking, ATM, and website. Sustain employee top of mind awareness of customer experience empowerment and accountability. Manage Customer Experience department administration and development of direct reports. Develop and manage the CX department budget in alignment with corporate and program objectives. Maintain the annual cost center budget within + / - 10% variance. Bachelor’s Degree preferably in Business Management, Finance and Marketing required. 8+ years of experience in supporting, delivering, and / or managing customer service preferably in the banking or financial services industry, and / or managing marketing programs (A bachelor’s degree can substitute for 2 years of work experience) required. 5+ years management experience required. Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and / or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
Job Description
Job Description
Position Function :
Establishes, directs, and manages a client-focused culture and mindset throughout the Bank to achieve competitive advantage and market differentiation in client experience. Manages a client-focused quality improvement program including the design, execution, and evaluation of initiatives and projects. Leads the Client Experience department and assigned project teams to execute all programs and projects in align with the Bank's corporate strategy and delivering on the clients' experience.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities :
Customer Experience Quality Improvement Program
- Manage and prioritize the CX Quality Improvement initiatives and projects focused on customer touch points, designed to create a detailed blueprint and build the necessary infrastructure and performance standards to establish a differentiated level of customer experience in our market.
- Create resource capacity bank wide required to absorb new tasks slated for future state.
- Align performance in customer-facing channels and support areas to deliver an exceptional customer experience.
- Serve as key point of contact for the initiative’s or project's third party consultants, steering committee, and working groups to deliver on the objectives.
- Serve as Project Lead for special projects as assigned with oversight of the project team to deliver the project on time, within budget and aligned with a quality customer experience.
Customer Experience Management
Fiscal Management
Minimum Qualifications :
Education :
Experience :
Physical Requirements & Working Conditions :
We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.