Client relationship manager • knoxville tn
Support the ongoing management of the Commercial Card relationships as assigned by Region.Build strong relationships with key stakeholders in the company, their teams and internal bank stakeholders... Show more
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Support the ongoing management of the Commercial Card relationships as assigned by Region.Build strong relationships with key stakeholders in the company, their teams and internal bank stakeholders... Show more
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Support the ongoing management of the Commercial Card relationships as assigned by Region. Build strong relationships with key stakeholders in the company, their teams and internal bank stakeholders. Work with clients to expand program usage, as well as offer additional services, programs and enhancements. Primary Goal: Accelerate revenue and portfolio growth through increasing Commercial/Regional card program production. Partner with assigned Treasury Card Sales Officer and Community Bank regions to improve their commercial card production. Promote usage and growth through activation and retention strategies. Be the Truist Commercial Card Brand.
Essential Duties and Responsibilities:
1. Responsible for assigned regions' Commercial Card production and profitability, attained by partnering with Treasury Card Sales Officers and Regional Banking teams.
2. Maintain a comprehensive understanding of supported card products, market opportunities, competitive environment and the short and long term goals for Commercial Card.
3. Participate in the full Commercial Card sales cycle to attain a successful client experience. Engage with Treasury Card Sales officers to ensure consistency from implementation to realization of new programs. Monitor the pricing of deals (rebate, fees, and rewards) to ensure profitability for each program.
4. Responsible for managing assigned portfolio of programs to ensure retention and growth of Commercial Card spend. Monitor and maintain good working relationship with stakeholders and provide monthly/bimonthly touch points.
5. Active engagement with partners through various channels including training, regional presentations, and consistent touch points to keep card top of mind.
6. Have a detailed understanding of the Truist Commercial Card products, platforms and processes. Stay up to date on product enhancements and provide clear updates to your team and the Regions and Partners as appropriate.
Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Undergraduate Degree in a Business discipline or equivalent education and related training. 2. 5 + years Commercial Card industry experience, preferably in sales or account management 3. Strong leadership skills with proven ability to effectively lead cross-functional projects and ability to think strategically. 4. Ability to work under competing pressures, handle complex and multiple projects/clients, maintaining an adherence to deadlines and servicing level. 5. Ability to work independently and develop customized solutions for internal and external partners
Preferred Qualifications:
1. Industry certifications relating to Commercial Card Solutions 2. Master's Degree in Business 3. 5+ years' experience working in the Banking Industry
The annual base salary for this position is $90,000 - $130,000. Additional incentive pay is available for this position.
