Client relationship manager Jobs in Rochester, NY

Job Description

Job Description

Role and Responsibilities

Responsible for developing and maintaining client relations and intake of direct referrals made to HCR.

Essential Functions

• Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
• Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
• Monitor Intake Team email.
• Produce timely, accurate data entry.
• Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
• Provide phone support to the department and triage of calls to Intake staff.
• Provide excellent customer service to internal and external customers.
• Participate in department and agency meetings.
• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

Qualifications and Requirements

Work Environment

The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work :

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist. While performing the duties of the job the employee is regularly expected to :

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE / AA Minority / Female / Disability / Veteran