Client relationship manager Jobs in Usa
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Client Relationship Manager
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ICON Clinical ResearchWhitesboro, NY, United StatesClient Relationship Manager
Swift Staffing GroupBrooklyn, NY, US- Full-time
As a Client Relationship Manager (CRM) at Omni Dental, you will be responsible for overseeing all aspects of our customer service operations pertaining to sales. Your primary objective will be to ensure the satisfaction and retention of our current customers while also contributing to the overall growth of the business through strategic initiatives that encourage repeat business and customer loyalty. Benefits include : Paid time off and holidays. A positive supportive work environment.
Key Responsibilities :
- Manage and lead the customer service team, ensuring that all customer inquiries and issues are resolved promptly and effectively.
- Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
- Monitor and analyze customer service metrics and CRM data to identify trends, opportunities, and areas for improvement.
- Collaborate with the sales and marketing teams to create and execute initiatives that encourage repeat business and customer engagement.
- Continuously seek out new ways to enhance the customer experience and drive long-term growth.
- Ensure that the CRM system is used effectively to track customer interactions, preferences, and feedback.
- Empower the customer service team to provide top-tier service.
- Act as the main point of contact for key clients, addressing their needs and fostering strong relationships, as well as managing unassigned accounts.
- Report on customer satisfaction and retention metrics to senior management, providing insights and recommendations for further improvement.
Qualifications :
Location : Brooklyn, NY
Salary : $80,000 - $100,000
To apply or for more information, please email your resume to [email protected] with the subject line "Client Relationship Manager - Job ID #2561336."
To get the "full list" of the current career opportunities, WhatsApp 732-800-7633
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