Client service associate Jobs in Boise, ID

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Client Success Partner – EDPlan Innovations – EDPlan Health- School Nurse

Client Success Partners are integral members of the EDPlan Innovations Team. This position is responsible for engaging client stakeholders for EDPlan Health within the EDPlan Innovation projects.

Client Success Partners are responsible for managing, maintaining, and growing client relationships utilizing EDPlan Health across multiple states / projects. This will be accomplished through direct client interaction, as well as collaboration with Regional Teams. This role must effectively integrate capabilities in nursing knowledge, client management, and project management in addition to promote strong connectivity with the other Client Success Partners and the EDPlan Innovations team.

The Client Success Partner role will focus EDPlan Health, an electronic health record documentation system for school nurses, within EDPlan.

Responsibilities : Clients

Focus on developing long-term client relationships – expand influence, increase retention, solve issues, and drive satisfaction

Model best practices in terms of client, project, and change management

Lead health client engagements / interactions (e.g., status update meetings)

Relate to clients on a Nursing level and utilize Nursing subject matter expertise to build client relationships and solve potential problems

Proactively identify problems and provide solutions to clients

Build client excitement in terms of new EDPlan Health features, functionality, and services

Provide feedback regarding the evolving needs of our clients and how we can remain responsive, competitive, and good partners

Provide training on use of the system for end users and administrators as needed

Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan health

Manage multiple projects and clients simultaneously with a keen attention to detail

Collaboration & Coordination

• Contribute to a professional and respectful team dynamic with a culture of mutual accountability

Deliver results in terms of client success metrics, both individually and collaboratively

Collaborate and coordinate with Regional Teams and other functional areas to meet our client's needs. Examples include :

Coordinate with EDPlan Innovation Product Leads and Regional to create meeting materials, respond to data or reporting requests, and evolve our services based on training and helpdesk feedback

Serve as a main point of contact internally for Regional Teams - review new opportunities for viability, potential market shifts, and areas of risk

Serve as the frontline contact for clients with change requests and involve the appropriate team members from EDPlan Innovations, as needed

Coordinate with other EDPlan Health team members to execute change requests and product feedback and support execution of changes in the form of user acceptance testing (UAT) and training documentation

Skills for Success :

Proven success at client / team relationship building

Effective communication skills (presentation, facilitation, and written)

Proven success or the ability to gain a deep understanding Electronic Health Records (EHRs)

Collaboration skills (with peers, staff, and leadership)

Ability to manage multiple projects simultaneously with a keen attention to detail

Ability to be decisive, consistent, transparent, and open to feedback

Highly organized and skilled at prioritization

Ability to lead virtual and in person trainings on EDPlan Innovations

Professional maturity and ability to put the best interests of the client and PCG above self-interest

Advanced knowledge of Microsoft Office products : Excel, Word, PowerPoint, Teams

Preferred Experience :

Registered nurse (RN) with expertise in the specialty of school nursing.

Experience with electronic nursing documentation (SIS or EHR)

2-5 years' experience managing client relationships

Strong Knowledge of EDPlan, specifically EDPlan Health

Expertise using Asana or comparable task management, or project management, tools

As required by applicable law, PCG provides the following reasonable range of compensation for this role : $65,000-$75,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation :

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement :

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.