Client service associate Jobs in New Orleans, LA

Practice

At Cat Hospital of Metairie, we provide a broad spectrum of feline-focused veterinary services and diagnostic procedures through in-house testing and the use of external laboratories. We also consult with local veterinary hospitals and specialists when additional diagnostics or treatments are warranted. Our facility includes a well-stocked pharmacy, an in-hospital surgery suite, in-house X-ray capabilities, a closely supervised hospitalization area, and indoor boarding kennels.

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

• Patience & Compassion : Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork : Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
• Communicating : Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening : Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction : Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

Requirements / Qualifications

Benefits Offered

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $15.00 - USD $16.00 / Hr.