Client services manager Jobs in Cleveland, OH

Job Description

Job Description

Benaiah Consulting Group has been engaged to help one of the most progressive-minded, forward-thinking CPA firms we've worked with over the last five years build out what is already a highly successful Client Accounting Advisory Services (CAAS) division. This firm combines the resources, reputation and legacy of a three-decade-old leader in their market, coupled with the energy, flexibility and vision of a start-up mindset. Why This Role Stands Out

Our client is a well-established, people-first CPA firm with a growing CAS (Client Accounting Services) practice that’s ready for its next leap forward. With almost $2M in current annual revenue, a dedicated client base, and firmwide support, they’re looking for a leader who can transform this practice into a true Business Advisory Group that will be a cornerstone of strategic growth for the firm over the next decade.

This is not just another accounting leadership role.

It’s a chance to build something lasting.

For the right candidate, the path doesn’t stop at Director — it leads directly to partnership.

What You’ll Do

Lead, mentor, and inspire a team of 11+ professionals, raising the bar for performance and growth.

Redesign processes for scalability and profitability, moving from hourly billing to value-based / fixed-fee engagements and MRR for their monthly clients.

Drive adoption of accounting technology and AI tools, proactively delivering solutions before clients even ask.

Partner with business owners ranging from start-up / pre-investment entities to $25M+ growth-focused businesses translating financials into real-world strategies and actionable insights.

Manage a range of engagements from outsourced accounting to monthly close / review to high-value advisory.

Collaborate with firm leadership to expand offerings, grow client relationships, and increase market visibility.

What We’re Looking For

Proven leadership in public accounting, outsourced accounting, or advisory services.

Strong people manager who can coach, inspire, and empower teams to achieve at their highest level

Comfortable with technology, AI, and driving change in accounting workflows.

A client-facing professional who thrives on relationships and delivering strategy, not just reports.

Tax and / or multidisciplinary experience in small to mid-sized firms is highly valued.

CPA or equivalent designation preferred.

What’s In It For You

Competitive Base : $140K–$160K+ based on experience.

Performance Incentives : Compensation tied to practice growth and profitability

Partnership Path : Genuine opportunity for the right candidate.

Culture That Cares : A people-first firm where leadership matters and your voice is heard.

If you’re ready to take your CAS expertise to a new level — leading with autonomy, building trusted client relationships, and scaling a practice with strong support — this is the kind of opportunity that doesn’t come around often