Client services manager Jobs in Colorado Springs, CO

Senior ISSO

FTI is seeking a Senior ISSO with an interest in leadership to join a highly collaborative, cross-functional engineering environment. In this role, the candidate will work closely with Engineering Managers, Technical Services Managers, and teammates across the broader space portfolio. This position is not an isolated or siloed role, success here comes from teamwork, communication, and active engagement across multiple technical disciplines.

FTI provides mission-tailored, technology-enabled services that enhance decision-making for the Department of Defense, Intelligence Community, and Federal Government. We support those who safeguard our nation by delivering advanced technology, expert services, and a culture grounded in our 4Cs: Core Values (ethics, morals, integrity, honesty, sincerity), Commitment, Compassion, and Charity. Candidates must be in, or willing to relocate to, Colorado Springs, CO.

This position blends both technical execution and people leadership. Approximately 90% of the role focuses on hands-on DevOps engineering activities. The remaining 10% supports team coordination, coaching, culture, and collaboration across a unified engineering organization.

Responsibilities

DevOps Responsibilities: Approximately 90%

• Implements and enforces all AF cybersecurity policies, procedures, and countermeasures.
• Completes and maintains required cybersecurity certification IAW AFMAN 17-1303 Individuals in this position must be U.S. citizens.
• Ensures all users have the requisite security clearances and need-to-know, complete annual cybersecurity training, and are aware of their responsibilities before being granted access to IT according to AFMAN 17-1301.
• Maintains all authorized user access control documentation IAW the applicable AF Records Information Management System.
• Ensures software, hardware, and firmware comply with appropriate security configuration guidelines (e.g., security technical implementation guides /security requirement guides).
• Ensures proper configuration management procedures are followed prior to implementation and contingent upon necessary approval.
• Coordinates changes or modifications with the system-level ISSM, SCA, and/or the Wing Cybersecurity office.
• Initiates protective or corrective measures, in coordination with the ISSM, when a security incident or vulnerability is discovered.
• Reports security incidents or vulnerabilities to the system-level ISSM and wing cybersecurity office according to AFI 17-203, Cyber Incident Handling.
• Initiates exceptions, deviations, or waivers to cybersecurity requirement.
• Ability to travel up to 10%.

Technical Services Manager Responsibilities: Approximately 10%

• Coordinates staffing across the space portfolio to match engineers with project needs and relevant technical skills.
• Conducts regular one-on-one meetings focused on coaching, career development, well-being, and role clarity.
• Provides timely, constructive feedback to support employee growth and address challenges early.
• Promotes a unified team culture built on trust, inclusion, accountability, transparency, and psychological safety.
• Monitors team workload, morale, and team objectives.
• Collaborates with Engineering Managers, Program Leads, and other Technical Services Managers to support shared priorities and upcoming staffing demands.
• Reinforces cross-team communication to ensure engineers have support, connection, and visibility across the broader organization.

Education/Qualifications

• Bachelor's degree in computer science, Information Security, Engineering, Mathematics or a related technical field is desired.
• 6+ years of relevant experience
• Previous leadership experience, including team leadership, technical leadership, mentorship, or management responsibilities, with demonstrated ability to support team development, coordination, or cross-functional collaboration.
• Sec+ required
• Experience working with DoD and/or Intelligence Community (IC) space system acquisition programs.
• Understanding of Risk Management Framework (RMF) and DoD / IC cybersecurity requirements, policies and best practices.
• Experience with IT Security including requirements, architecture and design.
• Redhat/Linux experience is highly desired.
• Must be a U.S. citizen and possess an active TS/SCI security clearance.

For this role, the compensation range for candidates in Colorado is $130-$205K. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. FTI has a location-based compensation structure; there may be a different range for candidates in other locations.