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Client services manager Jobs in Concord ca

Last updated: 1 day ago
  • Promoted
Client Services Engineer

Client Services Engineer

RFACA, United States
Full-time
Show moreLast updated: 26 days ago
  • Promoted
Client Services Representative

Client Services Representative

Bell BrosMather, CA, US
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Client Engagement Manager

Client Engagement Manager

Cigniti TechnologiesCA, United States
Full-time
Show moreLast updated: 4 days ago
  • Promoted
Client Services Associate

Client Services Associate

Innovations PSICA, United States
$80,000.00–$90,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Local Leader, Client Services Manager

Local Leader, Client Services Manager

Brown and CaldwellWalnut Creek, CA , US
$141,000.00–$193,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Client Success Manager

Client Success Manager

SeedtagCA, United States
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Client Success Director (IT Services) - Remote

Client Success Director (IT Services) - Remote

INDI Staffing ServicesCA, United States
Remote
Full-time
Show moreLast updated: 12 days ago
Regional Client Services Manager

Regional Client Services Manager

Patterns Behavioral Services, Inc.Orange County, CA, US
$62,000.00–$75,000.00 yearly
Full-time
Quick Apply
Show moreLast updated: 28 days ago
  • Promoted
Senior Client Manager - Water Services Municipal Consulting (California)

Senior Client Manager - Water Services Municipal Consulting (California)

Woodard & CurranCA, United States
$210,000.00–$250,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Client Manager

Client Manager

Marsh & McLennan Companies, Inc.Walnut Creek, United States
$60,000.00–$128,000.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
BILINGUAL CLIENT SUPPORT MANAGER

BILINGUAL CLIENT SUPPORT MANAGER

GoodLeapCA, United States
$25.04 hourly
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Senior Director, Client Services

Senior Director, Client Services

Brown And CaldwellWalnut Creek, CA
$195,000.00–$292,000.00 yearly
Full-time
Show moreLast updated: 10 days ago
Tax Manager - Private Client Services

Tax Manager - Private Client Services

Moss AdamsWalnut Creek, CA
$95,000.00–$145,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Client Services Coordinator

Client Services Coordinator

VirtualVocationsConcord, California, United States
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Client Services Coordinator

Client Services Coordinator

Considine SearchCA, United States
Full-time
Show moreLast updated: 5 days ago
Director, Client Services

Director, Client Services

Century GroupWalnut Creek , California
Show moreLast updated: 30+ days ago
  • Promoted
Client Service Manager II

Client Service Manager II

Arthur J. Gallagher & Co. (AJG)Walnut Creek, California, US
Full-time
Show moreLast updated: 6 days ago
  • Promoted
Technology Services Client Partner - Media & Entertainment

Technology Services Client Partner - Media & Entertainment

LTIMindtreeCA, United States
Full-time
Show moreLast updated: 26 days ago
Employment Services Client Success Manager

Employment Services Client Success Manager

MCI, LCCA
Show moreLast updated: 30+ days ago
Client Manager

Client Manager

City National BankWalnut Creek, CA, US
$122,535.00–$208,715.00 yearly
Full-time
Show moreLast updated: 28 days ago
Client Services Engineer

Client Services Engineer

RFACA, United States
26 days ago
Job type
  • Full-time
Job description

Client Services Engineer MUST LIVE IN MENLO PARK AREA

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities

Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.

Maintain systems, install new equipment, and make modifications to client infrastructure as requested.

Able to troubleshoot mobile devices (setup, email and security tokens).

Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including : Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.

Evaluate client’s operational efficiency of different IT systems and recommend improvements.

Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.

Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.

Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.

Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.

Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.

4-7 years of related IT experience in an enterprise or server based environment.

Must have 3+ years of recent systems maintenance and end user technical support experience.

Financial services industry and MSP experience preferred.

Excellent desktop and server troubleshooting skills.

Strong hands-on experience in Windows Server, MS Exchange / 365, Active Sync, Active Directory, LAN / WAN, MDM and Microsoft Office Suite

Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).

Impeccable verbal / written communication.

Exhibit a high-level of professionalism and sound judgement.

Experience with ConnectWise or similar ticketing system preferred.

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