Client services manager Jobs in Norfolk, VA

EMERGENCY SERVICES PROJECT MANAGER

Rainbow Restoration of Chesapeake | Portsmouth, VA

Hampton Roads — Chesapeake, Portsmouth, Suffolk, Virginia Beach

Full-Time | In-Person

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Are you the person who owns the job — or the one who hands it back?

We are not looking for someone to fill a seat. We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of — without being chased, prompted, or managed every step of the way.

If that describes how you already operate — or how you have always wanted to work but have not had the structure to do it — keep reading.

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WHO WE ARE

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Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability. We do not offer a job. We offer a career with structure, clear expectations, and room to advance for the right person.

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YOUR PERFORMANCE OBJECTIVES

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These are the outcomes you will be measured against. Achieve these and you keep the job — and you advance.

- Scope packages submitted within 24 hours of every inspection — complete enough that the estimator can write a full estimate without calling you

- All project communication owned directly: customer, adjuster, property manager, and subcontractors — you do not delegate relationships

- Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion

- Documented adjuster contact at every drying threshold and authorization trigger — minimum every 48 hours on active insurance jobs

- Customer educated and communicated with throughout the entire mitigation process

- GP targets hit by job type; your number is known before the production meeting, not at it

- Every water job with mold indicators flagged, documented, and a mold scope conversation initiated — you do not wait to be told

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DAY TO DAY

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- Inspect water, mold, and board-up losses; build complete scope packages within 24 hours

- Own all adjuster communication: authorizations, drying updates, and supplement submissions

- Call every customer within 4 hours of inspection with findings, next steps, and your direct contact

- Run mold jobs from protocol kick-off through IH coordination and clearance

- Release board-up billing packets on-site the same day the job is complete

- Brief and develop the lead tech — written feedback on documentation quality weekly

- All job management systems and production dashboards current before end of every shift

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WHO THRIVES HERE

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We are open to three types of candidates:

PROVEN — You have managed water, mold, and board-up losses, owned adjuster relationships, and have a track record you can point to.

EMERGING — You have field restoration experience and early success but have not yet carried a full PM load. You learn fast and want the structure to level up.

POTENTIAL — You may not have the title yet, but you have the attitude, work ethic, and instincts. You are the lead tech ready for the next step.

Non-negotiable at every level: ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability.

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QUALIFICATIONS

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- 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred

- Direct adjuster relationship management experience: authorizations, supplements, drying approvals

- IICRC WRT preferred at hire; ASD and AMRT preferred

- Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level

- Valid Virginia driver's license, clean record; ability to pass background and drug screening

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WHAT WE OFFER

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- Base salary commensurate with experience; range discussed at interview

- Performance bonus tied to GP targets, billing cycle time, and documentation quality

- Health, vision, and dental insurance

- Paid time off, paid holidays, and 401(k)

- Company vehicle or vehicle allowance

- Paid IICRC certification path

- Structured 30/60/90-day onboarding plan — clear expectations from Day 1

- Advancement path as the company grows

- Monday–Friday; after-hours emergency required

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OUR HIRING PROCESS (2–3 weeks from application to offer)

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Step 1: Apply here — answer all qualifying questions in full

Step 2: Resume review

Step 3: Phone Conversation #1 — process overview and confirmation

Step 4: Pre-hiring assessment

Step 5: Positive Intelligence assessment

Step 6: Essay questions — 3 to 5 questions submitted within 48 hours

Step 7: Phone Conversation #2 — schedule recorded 30-minute video interview

Step 8: Face-to-face group interview and company tour (2–3 finalists)

Step 9: Paid working interview (4–8 hours) + lunch or coffee debrief

Step 10: Written offer letter

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We will not settle for someone who almost fits. We will wait for the right person.

Apply now. Answer every question.