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Client services manager Jobs in Springfield, MA

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Client services manager • springfield ma

Last updated: 15 hours ago
  • Promoted
Royal Caribbean - Guest Services Manager

Royal Caribbean - Guest Services Manager

ISMIRA Recruitment AgencySpringfield, MA, US
Permanent
ISMIRA Agency Actively Recruiting For Position Guest Service Manager Onboard Royal Caribbean Cruises.The Guest Services Manager Being a key member of the shipboard management team, the Guest Servic...Show moreLast updated: 30+ days ago
  • Promoted
Client Coordinator

Client Coordinator

Massachusetts StaffingHolyoke, MA, US
Full-time
Location : Holyoke, Massachusetts Hourly Rate : $22 $25 per hour + $2,000 Annual Bonus Potential Make a Meaningful Impact Every Day Maxim Healthcare is seeking a proactive and organized client coord...Show moreLast updated: 4 days ago
  • New!
Manager - Surgical Services

Manager - Surgical Services

MercySpringfield, MA, United States
Full-time
Find your calling at Mercy! Our mission is clear.We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gif...Show moreLast updated: 15 hours ago
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Director of Client Experience + Workforce Solutions, Personal Care Services

Director of Client Experience + Workforce Solutions, Personal Care Services

Elara CaringChicopee, MA, US
Full-time
Director Of Client Experience + Workforce Solutions.At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chanc...Show moreLast updated: 30+ days ago
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Case Manager |Adolescent & Family Services

Case Manager |Adolescent & Family Services

Gandara Mental Health Center, Inc.Springfield, MA, US
Full-time
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! W...Show moreLast updated: 30+ days ago
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Client Services Coordinator - Rehabilitation Services

Client Services Coordinator - Rehabilitation Services

Trinity HealthChicopee, MA, US
Full-time
Mercy Medical Center a member of Trinity Health Of New England is looking for a Client Services Coordinator to join our Rehabilitation team located in Chicopee. The Client Services Coordinator is re...Show moreLast updated: 30+ days ago
  • Promoted
Client Relationship Manager

Client Relationship Manager

Nova 401(k) AssociatesSpringfield, MA, US
Full-time
If you excel at solving your clients' 401(k) problems, you deserve better than a job that is just "okay".Do you want the flexibility and convenience of working from home? Are you looking for a posi...Show moreLast updated: 16 days ago
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Protective Services Case Manager

Protective Services Case Manager

Greater Springfield Senior Services, Inc. (GSSSI)Springfield, MA, US
Full-time
Full-time position in Protective Services Unit of Elder Services Agency.Duties include intake, investigation, service plans and monitoring cases of abuse and neglect of elders.Requires home visits,...Show moreLast updated: 30+ days ago
Manager of Referral Services

Manager of Referral Services

Baystate HealthSpringfield, Massachusetts
Full-time
Manager responsible for integrating community post acute stakeholder initiatives with the goal of capturing opportunities for increased cross continuum coordination, improved population / clinical ou...Show moreLast updated: 30+ days ago
Client Service Specialist

Client Service Specialist

Integrity WindowsSomers, CT, United States
Full-time
Stateline Senior Services, an Integrity company, was founded in Somers, Connecticut, to specialize exclusively on the insurance and investment needs of the retired and soon-to-retire.Stateline help...Show moreLast updated: 5 days ago
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Dining Services Manager

Dining Services Manager

Pyramid HealthcareAgawam, MA, United States
Full-time
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment...Show moreLast updated: 18 hours ago
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Global Client Manager (IP Transit)

Global Client Manager (IP Transit)

NTTSpringfield, MA, US
Full-time
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 30+ days ago
Project Manager, Professional Services

Project Manager, Professional Services

ALTERYXMassachusetts, USA, Remote
Remote
Full-time
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual.Like us, you’re a high performer who’s an expert at your craft, constantly challengi...Show moreLast updated: 30+ days ago
Client Service Associate

Client Service Associate

GrahamSpringfield, MA
Full-time +1
Quick Apply
REMOTE - Client Service Associate.Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch.Client Service Associate opportunity with the possibility of becoming a permanent position...Show moreLast updated: 30+ days ago
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Client Specialist, Longmeadow

Client Specialist, Longmeadow

KnitWell GroupLongmeadow, MA, US
Full-time +1
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories.Established in 1947, we are known for modern classic style that's both timeless and timely, fine qual...Show moreLast updated: 30+ days ago
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Client Contact Solution Project Manager

Client Contact Solution Project Manager

StaffingSpringfield, MA, US
Temporary
Client Contact Solution Project Manager.Address : Atlanta, GA (Remote) 12 Months Contract Position This position is remote based, but the candidate must reside in the Metro-Atlanta area.Client Conta...Show moreLast updated: 30+ days ago
  • Promoted
Nutrition Services Manager

Nutrition Services Manager

Healthcare Services GroupSpringfield, MA, United States
Full-time
Role : Food Service Director / Dining Services Director.Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.At HCSG, we are p...Show moreLast updated: 1 day ago
  • Promoted
Asbestos Surveyor

Asbestos Surveyor

Client ServicesSouthampton, MA, United States
Permanent
Progression + Training + Pension + Van + Fuel Card + Excellent Company Benefits.Home-based role covering a regional patch. Ideally Located : Southampton, Portsmouth, Winchester, Bournemouth, Poole, E...Show moreLast updated: 3 days ago
  • Promoted
Client Coordinator

Client Coordinator

Maxim Health SystemsHolyoke, MA, US
Full-time
Maxim Healthcare is seeking a proactive and organized Client Coordinator to serve as a vital link between clients, patients, and caregivers. This role is perfect for someone who thrives in a fast-pa...Show moreLast updated: 29 days ago
People also ask
Royal Caribbean - Guest Services Manager

Royal Caribbean - Guest Services Manager

ISMIRA Recruitment AgencySpringfield, MA, US
30+ days ago
Job type
  • Permanent
Job description

ISMIRA Agency Actively Recruiting For Position Guest Service Manager Onboard Royal Caribbean Cruises

The Guest Services Manager Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for 'Delivering the Wow' through industry leading service while demonstrating exemplary problem resolution skills. The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding customer service to our guests that goes above and beyond their expectations each and every time.

BENEFITS :

  • Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
  • Earn recognition and career advancement opportunities
  • Travel around the World
  • Experience working with more than 72 nationalities
  • Permanent job with contract 6-8 months onboard followed by 60 days of vacation
  • Save Money as you do not pay for food and accommodation on board
  • Competitive salary (find out when apply)
  • Visa fee will be reimbursed on board
  • Medical insurance provided during contract

RESPONSIBILITIES

  • Manages a team that excels in delivering industry leading service to our individual, international and group guests. Encouraged to maintain and further develop strong rapport with Human Resources Manager and Financial Controller.
  • Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently.
  • Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues, in order to optimize positive guest comments and ratings of the overall Guest Services operation.
  • Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Elevates the fleet- wide retention rate of employees by encouraging the cross training of Guest Services positions within the division. Strong ability to coach and develop team members on effective problem resolution skills and aptitudes is a key requirement of this position.
  • Oversees, plans, and administers the Guest Services schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Guest Services division.
  • Effectively manages all group business onboard ensuring that the Group Coordinator has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly on a consistent basis.
  • Develops new ways to enhance and enrich guest interaction and service, either through guests' one on one interaction or over the telephone with Guest Services.
  • Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
  • Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
  • The Guest Services Manager is a visible front of house position and uses effective planning and time management skills to properly balance front of house and essential administrative duties, ensuring all operational needs are met.
  • Ensures the security and proper management of cash floats issued by the Financial Controller.
  • REQUIREMENTS

  • Minimum two years front of house managerial / operational experience in a hotel, cruise line or hospitality industry related field preferred.
  • Shipboard Experience is mandatory
  • Fluent in English language
  • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
  • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
  • Demonstrates a working knowledge to operate all office equipment.
  • Working knowledge of US cash handling procedures and foreign exchange required
  • Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish.
  • Minimum 21 years old.
  • NOTE : Nationalities that we can process : ???????? ???????? ???????? ???????? ???????? ???????? For ???????? ???????? ???????? ???????? additional security / background check may be required