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Client success manager Jobs in Clovis, CA

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Client success manager • clovis ca

Last updated: 6 hours ago
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Customer Success Manager

Customer Success Manager

FieldClockFresno, CA, US
Full-time
Customer Success Manager Job Description.Must live in California with the ability to cover the Central Valley •.FieldClock is a fast-growing AgTech start-up searching for flexible go-getters who wel...Show moreLast updated: 30+ days ago
  • Promoted
Client Account Manager

Client Account Manager

Apex Premier ManagementFresno, CA, US
Full-time
We are excited to be seeking a motivated Client Account Manager to join our team in Fresno.We proudly work hand in hand with one of the most renowned telecommunication companies in the world.AT&T’s...Show moreLast updated: 5 days ago
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College Success Coach

College Success Coach

Wonderful EducationFresno, CA, US
Full-time
Wonderful Education provides the resources that every student needs to succeed in school and launch a rewarding career.With two preschools and innovative Career Pathways and College Success program...Show moreLast updated: 4 days ago
Client Acquisition Specialist

Client Acquisition Specialist

HireGrow StaffingRemote, CA, US
Remote
Full-time
Quick Apply
Build a Career That Grows with You Now Hiring : .Sales Representatives & Sales Leaders 📍 100% Remote | Full-Time | All 50 U. States | Leads Provided Are you driven, coachable, and ready to...Show moreLast updated: 30+ days ago
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Client Success Specialist

Client Success Specialist

Savvy ConsultingFresno, CA, US
Full-time
Empathetic and solution-driven? Build lasting client relationships and enhance satisfaction with innovative services at Savvy Consulting!. Savvy Consulting, a trusted advisor providing comprehensive...Show moreLast updated: 5 days ago
Customer Success Manager

Customer Success Manager

FoursquareCA
Full-time
Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everythin...Show moreLast updated: 30+ days ago
Customer Success Manager, SLG

Customer Success Manager, SLG

ChainalysisCalifornia
Full-time
Blockchain technology is powering a growing wave of innovation.Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and in...Show moreLast updated: 30+ days ago
Customer Success Manager - US Remote

Customer Success Manager - US Remote

MultiplierCalifornia, United States
Remote
Full-time
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change.By removing barr...Show moreLast updated: 30+ days ago
College Success Coach

College Success Coach

The Wonderful CompanyFresno, CA, United States
Full-time
Company Description Wonderful Education provides the resources that every student needs to succeed in school and launch a rewarding career. With two preschools and innovative Career Pathways and Co...Show moreLast updated: 5 days ago
College Success Coach

College Success Coach

Wonderful Citrus - The Wonderful CompanyFresno, CA, United States
Full-time
We are seeking a College Success Coach to serve as an advisor and counselor for a caseload of scholars at every step of their educational journey, beginning in the spring of 12th grade through coll...Show moreLast updated: 6 days ago
Client Service Manager II

Client Service Manager II

GallagherFresno, California
Full-time
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless p...Show moreLast updated: 18 days ago
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PT NCLEX Success Specialist (NSS) - Fresno

PT NCLEX Success Specialist (NSS) - Fresno

Unitek LearningFresno, California, USA
Full-time +1
Provide direct support for assigned state-based BSN MPEN VN PN ADN campus nursing students throughout and after the nursing program supporting retention and progression of students and in preparat...Show moreLast updated: 6 hours ago
Telecom Client Technician

Telecom Client Technician

GTLFresno, CA, US
Full-time
Telecommunication Technician 3 (Site Admin Technician 3).Under the direction of the Field Service Manager, but working largely independently without and / or limited direct supervision, provide remed...Show moreLast updated: 30+ days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyCalifornia
Remote
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
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AT&T Client Service Representative

AT&T Client Service Representative

22 SelectClovis, CA, US
Full-time
Are you a friendly and solution-oriented individual looking to launch your career in customer service within the exciting wireless industry?. Select , a leading business advisory firm for the teleco...Show moreLast updated: 21 hours ago
Client Relations Associate

Client Relations Associate

Westpeak ConsultantsClovis, CA, US
Full-time
Quick Apply
Here at Westpeak Consultants, we pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional customer service. As a growing leader in the busin...Show moreLast updated: 15 days ago
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Client Success Manager

Client Success Manager

VirtualVocationsFresno, California, United States
Full-time
A company is looking for a Client Success Manager - Remote.Key Responsibilities Guide the implementation process of new practices and execute implementation plans Collaborate with cross-function...Show moreLast updated: 13 hours ago
Employment Services Client Success Manager

Employment Services Client Success Manager

MCI, LCCA
Full-time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 30+ days ago
Head of Customer Success

Head of Customer Success

Direct RecruitersCA, US
Full-time
Focuses on helping patients with non-clinical financial and logistical challenges during treatment.Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January...Show moreLast updated: 30+ days ago
People also ask
Customer Success Manager

Customer Success Manager

FieldClockFresno, CA, US
30+ days ago
Job type
  • Full-time
Job description

Replies within 24 hours

Benefits :

  • Competitive salary
  • Flexible schedule
  • Paid time off

Customer Success Manager Job Description

  • Must live in California with the ability to cover the Central Valley
  • FieldClock is a fast-growing AgTech start-up searching for flexible go-getters who welcome the challenges of a growing business. We're specifically looking for a Customer Success Manager who will roll up their sleeves and lead from the trenches. As a key member of the team, the CSM will help craft our customer success strategies, building strong relationships with our top tier customers and collaborating with cross functional leaders internally to deliver consistently excellent customer experiences.

    The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant customer facing experience and a track record of analyzing and optimizing usage, adoption and revenue for current high dollar customers.

    At FieldClock, we distinguish Customer Success as proactive support and Customer Service as reactive support. The primary focus for the CSM is to proactively manage our top tier customers to ensure they are maximizing their FieldClock features, receive continuous training for existing and new staff and build good will on a regular basis.

    Objectives of this role :

  • Be a local presence for our top customers
  • Serve as the dedicated single point of contact for assigned customers
  • Own the entire relationship with assigned customers, including onboarding, implementation, ongoing training, adoption, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain existing customer success metrics and data as directed responsibilities
  • Own the following Scheduled Interactions :
  • Defined onboarding process for new customers

  • Monthly Status Meetings
  • Annual on site visit
  • Executive Business Reviews (2x-4x per year)
  • Regular health checks
  • Regular product training
  • Own the following Unscheduled Interactions :
  • Data driven

  • Emergency
  • More service tickets than usual
  • Declining usage
  • Overdue invoices
  • Poor Satisfaction Survey or NPS Score
  • Become proficient with our tech stack, especially HubSpot
  • Take ownership of becoming a Product Expert
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
  • Work with sales and marketing teams to boost customer referrals and develop case studies
  • Required skills and qualifications :

  • Must live in California with the ability to travel within the state
  • Product Expert
  • Excellent customer facing skills
  • Tech savvy (Our tech stack includes : HubSpot, Slack, Zoom, Loom)
  • Three to five years of experience in communications, marketing, sales, account management, or customer success
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Preferred skills and qualifications

  • Fluent in Spanish
  • Agricultural experience is strongly preferred
  • Flexible work from home options available.

    Compensation : $80,000.00 per year

    FieldClock was built by farmers, for farmers. Managing labor and field production continues to be one of the toughest difficulties farmers face. The traditional methods simply don't cut it any more but, thankfully, there is a better way. FieldClock is an easy to use app in the field that provides labor management and production data to farm managers in real time. On average, we reduce the time farmers spend preparing payroll by 50% and prevent costly mistakes.

    FieldClock has farming in its blood. We have farmers in our leadership, sales, and support teams, and are always looking for more. If you have farming experience, a curious mind, and an aptitude for learning, we'd love to meet you.