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Client success manager Jobs in College Station, TX

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Client success manager • college station tx

Last updated: 4 days ago
Customer Success Manager

Customer Success Manager

ePlusTexas, United States
$75,000.00–$125,000.00 yearly
As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base...Show moreLast updated: 30+ days ago
Client Relationship Manager

Client Relationship Manager

ZelisRemote, TX, US
Remote
Full-time
At Zelis, the Client Relationship Manager plays a vital role in ensuring service excellence to Open Access Pricing clients and their members. This client facing role interacts with providers and mem...Show moreLast updated: 30+ days ago
Senior Client Manager

Senior Client Manager

Gainwell TechnologiesTX, US
$69,400.00–$99,200.00 yearly
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries...Show moreLast updated: 30+ days ago
Engagement Manager- Client Integration

Engagement Manager- Client Integration

RELX Inc. CompanyTexas
Remote
Full-time
As an Engagement Manager you will engage with clients as their first point of contact.Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement t...Show moreLast updated: 30+ days ago
Customer Success Executive

Customer Success Executive

Infinite RangesTexas, US
Full-time +1
In the game of life, are you stuck on level "Meh"? Why not unlock a legendary career move with us at Infinite Ranges!.Let me spill the tea – Infinite Ranges stands on the cutting edge of depl...Show moreLast updated: 8 days ago
Comer Success Executive

Comer Success Executive

AlightTexas, United States
$88,500.00 yearly
The Client Success Executive will be accountable for the overall management of their book of business.They are responsible for strategic direction of assigned clients, client satisfaction, retentio...Show moreLast updated: 30+ days ago
  • Promoted
Client Relations / Project Assistant

Client Relations / Project Assistant

Burnett Specialists Staffing | RecruitingAustin, Texas Metropolitan Area, United States
Full-time
A prestigious architecture and design firm is looking to hire an Office Manager.This is an incredible firm that spoils their employees with employee profit sharing, commitment to your career growth...Show moreLast updated: 15 days ago
Technical Success Engineer - 30358

Technical Success Engineer - 30358

Splunk IncTexas, United States
$108,000.00–$148,500.00 yearly
Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliabl...Show moreLast updated: 30+ days ago
Senior Customer Success Manager

Senior Customer Success Manager

Workday, Inc.TX, USA
$98,200.00–$182,000.00 yearly
Full-time
Senior Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams. Members of CSM advocate on behalf of Workday customers and take a team-...Show moreLast updated: 30+ days ago
Commercial Insurance Client Service Manager

Commercial Insurance Client Service Manager

HigginbothamCollege Station, TX , US
Full-time
Commercial Insurance Client Service Manager.Client Service Managers at this location assist the account managers in maintain insurance policies for the clients. Some of the daily job tasks include : ...Show moreLast updated: 30+ days ago
  • Promoted
Client Advisor, Austin

Client Advisor, Austin

ZimmermannAustin, Texas Metropolitan Area, United States
Part-time
This iconic Australian brand has stayed true to its original vision : sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their ...Show moreLast updated: 30+ days ago
  • Promoted
Client Service Coordinator

Client Service Coordinator

BanfieldCollege Station, TX, United States
Full-time
SUMMARY OF JOB PURPOSE AND FUNCTION.The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in te...Show moreLast updated: 4 days ago
Customer Success Manager

Customer Success Manager

asset worksTexas, TX
Full-time
SoftChalk (an affiliate of AssetWorks Inc.Our mission is to grow, and every year we invest in new teams to ensure that we remain aligned with that mission. With a proven track record of over 20 year...Show moreLast updated: 30+ days ago
Customer Success Manager - West

Customer Success Manager - West

Time DoctorTexas, United States
Full-time
As a Customer Success Manager (CSM), you will own a strategic portfolio of accounts, focusing on driving adoption, retention, and expansion. You will act as a trusted advisor, helping customers maxi...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Manager

Client Success Manager

INSPYR SolutionsAustin, Texas Metropolitan Area, United States
Full-time
INSPYR Solutions is looking for a motivated and highly organized critical thinker to join our Operations team as a Client Success Manager. This candidate must have outstanding verbal and written com...Show moreLast updated: 9 days ago
Client Success Agent

Client Success Agent

National Debt ReliefTX, US
$20.00 hourly
Job Locations US-TX ID 2024-4600 Category Client Success Position Type Regular Full-Time.The Client Success Agent is focused on providing exceptional voice support for ourclientswho are enrolled in...Show moreLast updated: 30+ days ago
Customer Success Manager - US Remote

Customer Success Manager - US Remote

MultiplierTexas, United States
Remote
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change.By removing barr...Show moreLast updated: 24 days ago
  • Promoted
Remote Client Support Specialist

Remote Client Support Specialist

TurboTaxBryan, Texas
Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

ePlusTexas, United States
30+ days ago
Salary
$75,000.00–$125,000.00 yearly
Job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

  • HYBRID / REMOTE - Must be in Dallas or Houston area.

Responsibilities

CORPORATE VALUES

Respectful communication and cooperation : We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation : Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work / life balance that supports our employees’ varying needs : We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities : We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include :

  • Oversee, train, assist and develop the Customer Success staff
  • Develop strong relationships and teams, both with external customers and internal constituents
  • Motivate and mentor team members
  • Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
  • Advocate customer needs and issues cross-departmentally
  • Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
  • Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
  • Lead and manage quarterly and / or semi-annual service business reviews
  • Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
  • Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
  • Welcome and act as a point of contact and coordinator for clients during the onboarding process
  • Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
  • Work with customers to maintain key customer information such as contracts, escalation lists and location information
  • Facilitate communications and handoffs for issues and concerns around non-managed services
  • Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
  • Manage handoff of upsell opportunities to the respective Business Development Executive and / or Account Executive for appropriate follow-up
  • Provide data for account reconciliation (change orders / true ups) on a quarterly basis
  • Provide necessary data in support of quotes and contracting of Change Orders
  • QUALIFICATIONS

  • Relevant degree and / or professional qualifications
  • ITIL v. 3 Foundations certification
  • Minimum 3 – 5 years of experience in a client-facing position
  • Development and delivery of quality presentations
  • Working with or for an IT managed services organization / company
  • Able to work independently and as part of a fast-paced team environment
  • Strong people management skills with strong communication abilities
  • Strong client focus and high-level customer service expertise
  • Demonstrate depth of operational services management expertise
  • Strong development focus
  • Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
  • Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis
  • POSITION SPECIFICS

    The base salary range for this position at commencement of employment is expected to be between $75,000 and $125,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed .

    If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

    PHYSICAL REQUIREMENTS

    While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

    By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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    Compensation

    Our competitive financial benefits help you plan for your future, reward performance, and offer peace of mind throughout every stage in life :

  • Competitive compensation
  • Annual Bonus
  • RSU Awards
  • Retirement and Savings Programs
  • Financial Wellbeing

    Our financial wellbeing programs enable you to become an AMD shareholder, help you plan for retirement, and support you and your family in preparing for the unexpected :

  • Employee Stock Purchase Program (ESPP)
  • Retirement and Savings Plans
  • Life Insurance & Survivor Income Benefits
  • Time Off

    Ensuring AMDers get time to rest and recharge is important to us, and we strive to make sure you have the flexibility to do so by offering various time off options :

  • Paid Vacation
  • Paid Holidays
  • Company Recharge Days
  • Paid Parental Leave
  • Additional Leaves
  • Health & Wellness

    Our programs focus on knowledge and prevention when it comes to your mind and body — by being proactive about our health, we can be ready with tools to cover us before, during, and after health needs arise.

  • Comprehensive health plans
  • Free confidential counseling
  • Fitness center access (certain locations)
  • Employee discounts
  • Complimentary research and referral services for virtually any need
  • Family

    AMD understands that family is at the heart of our employees’ lives, and we offer programs and support for every step along the way

  • Adoption / Surrogacy Benefits
  • Additional time off
  • Life insurance & Survivor Benefits
  • Backup child, elderly and pet care (US only)
  • Research and referral services for ongoing care of a loved one
  • Perks

    Benefits at AMD also provide you with opportunities for career growth, to connect with others, support your community, and much more!

  • Matching Gift Program
  • Volunteer Rewards Program
  • Learning and Development Programs
  • Employee Resource Groups
  • Go Green Programs
  • AMD Discounts