Client success manager Jobs in Lynn, MA

Job Opportunity At Xpansiv

Xpansiv, a trailblazer in the energy and environmental commodities market, operates the integrated, open, and neutral market platform designed to accelerate the global energy transition. Xpansiv provides thousands of market participants and intermediaries with access to the widest possible range of energy transition markets, through its suite of solutions, including the world's largest environmental commodities trading platform, where billions of assets cross per year. Xpansiv's end-to-end technology platform services the entire life cycle of environmental commodities, connecting diverse markets and market participants across the world and enabling stakeholders to deliver transparent and trusted environmental claims to address the growing demand for energy transition. Leveraging its extensive industry knowledge and proven technology portfolio, Xpansiv assists companies seeking to identify and mitigate risk, streamline the management of their environmental assets, and comply with regulations, caps and commitments.

Job Summary

This position is responsible for providing client services as well as onboarding new clients/assets to ensure they are being paid appropriately through the company's systems. The position will work cross-functionally and with other team members to ensure that work is completed on time and without errors. Acute communication skills are required, as well as the ability to distill complex information into an easy-to-understand format for our various clients.

Key Responsibilities

• Learn the complex clean transportation and solar renewable energy certification rules and procedures.
• Process incoming renewable energy project applications in an accurate and timely manner.
• Review application materials and correspond with clients and partners via telephone and email for any outstanding information
• Assist in the state certification process of solar and/or other renewable systems to participate in the renewable energy programs in the state(s)
• Coordinate the registration of state-certified systems in the appropriate tracking registry.
• Provide prompt and excellent daily client services via telephone and email.
• Assist in new client onboarding process including describing the SRECTrade application process and the Company's services.
• Facilitate client understanding and usage of SRECTrade online accounts.
• Provide solutions to client and partner inquiries about applications, account creation, account status, and transactions.

Required

• Requires a High School Diploma or Equivalent certification.
• Minimum 2 years of relevant experience

Preferred Skills

• Excellent internal and external communication skills, verbal and written, with a friendly demeanor and a welcome presence with clients
• Exceptional attention to detail
• 1-2 years of experience in a high-volume client service environment
• Ability to wear multiple hats, multi-task, triage work, and take on ad hoc tasks if needed
• Proficiency with Microsoft Office, PDF programs, and Salesforce or other CRM's is a plus.

Interview Process

Step 1- Shortlisting of resume & Recruiter screening

Step 2- "Get to know you" Interview with the Hiring manager

Step 3- Final Presentation Interview

Base Salary

Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the following regions is expected to be as follows:

MA: Compensation is expected to be between $58,000-$62,000

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.