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Client success manager Jobs in New York, NY
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Client Success Manager
OpenAPNew York, NY, United States- Promoted
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OpenAPNew York, NY, United States- Full-time
Founded and owned by TV's largest publishers, we are today a collective of innovators who are fundamentally changing the way advertising is bought and sold on television. Our mission is to bring simplicity and scale to audience-based campaigns in television. Joining our team is a rare opportunity to join a company early and build from the ground up, playing a critical role in scaling the market for advanced TV.
OpenAP is based in New York City and Los Angeles, with team members located across the United States.
Position Summary
OpenAP is seeking a dynamic self-starter to join our Client Success team as a Client Success Manager, servicing OpenAP's Buyside customers. This position will play an important role in defining and executing OpenAP's services to support our clients and the growth of OpenAP. You'll be at the forefront of client interactions, ensuring a world class client experience and driving client success.
Responsibilities :
- Strengthen and expand revenue and relationships within an assigned book of agency / brand business
- Develop and maintain strong relationships with client stakeholders, representing our teams, our brand, and our ways of working
- Generate reporting and insights for clients, including pre-campaign insights and post-campaign performance reports
- Service OpenAP clients throughout the entire campaign lifecycle, consulting customers with advanced audience activation and campaign reporting
- Understand and suggest improvements to OpenAP workflows and utilization
- Work with team and cross functionally to meet various department and client deadlines throughout the year
- Monitor, facilitate and assist in the successful renewal of accounts to drive customer satisfaction
- Serves as a knowledgeable resource to both internal and external customers for information on offerings, products and process
- Respond timely and consistently to all client inquiries while establishing expectations for a trusted partnership
- Lead and participate in client meetings and presentations, both in-person and virtual
- Work with other internal OpenAP teams on developing processes and strategic initiatives to support book of business
- Partner with Agency Development on identifying and supporting client needs and growth opportunities
Must Haves :
Nice to Haves
What We Offer
At OpenAP, our most valuable asset is our people. We put great emphasis on taking care of our people, and are proud to offer :