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Client success manager Jobs in North Charleston, SC

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Client success manager • north charleston sc

Last updated: 8 hours ago
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Client Care Manager, CVRC

Client Care Manager, CVRC

Ethos Veterinary HealthCharleston, SC, US
$70,000.00–$75,000.00 yearly
Full-time
Charleston Veterinary Referral Center has a full-time exciting and rewarding career opportunity as our.If you love working in a fast paced environment and want to increase your knowledge and skills...Show moreLast updated: 8 hours ago
Customer Success Manager - US Remote

Customer Success Manager - US Remote

MultiplierSouth Carolina, United States
Remote
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change.By removing barr...Show moreLast updated: 30+ days ago
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Senior Client Manager

Senior Client Manager

MUSC Health & Medical University of SCCharleston, SC, United States
Full-time
The Senior Client Manager will lead the execution of the integrated campaigns for university, health and research.This role will have a strong focus on speed to market, messaging, strengthening the...Show moreLast updated: 15 days ago
(Remote) Customer Success Manager

(Remote) Customer Success Manager

N. Harris Computer Corporation - USASouth Carolina, United States
Remote
Full-time
Silverblaze is looking for a Customer Success Manager to join our team!.Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organiz...Show moreLast updated: 30+ days ago
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Client Service Associate

Client Service Associate

GrahamCharleston, SC
Quick Apply
REMOTE - Client Service Associate.Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch.Client Service Associate opportunity with the possibility of becoming a permanent position...Show moreLast updated: 30+ days ago
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Customer Success Manager (Southeast / Central)

Customer Success Manager (Southeast / Central)

Motorola SolutionsCharleston, SC, United States
$50,700.00–$110,400.00 yearly
Full-time
At Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...Show moreLast updated: 18 hours ago
Senior Client Manager

Senior Client Manager

MUSCCharleston, South Carolina, United States
The Senior Client Manager will lead the execution of the integrated campaigns for university, health and research.This role will have a strong focus on speed to market, messaging, strengthening the...Show moreLast updated: 30+ days ago
Senior Client Manager

Senior Client Manager

Medical University of South CarolinaCharleston, US
Full-time
Bachelor’s degree in marketing, communications, business, or related field.Experience / Knowledge / Skills : .Product / service line marketing, development of integrated marketing / communication plans, ...Show moreLast updated: 30+ days ago
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FULLY REMOTE - CLIENT SUPPORT MANAGER

FULLY REMOTE - CLIENT SUPPORT MANAGER

AO Garcia AgencyGoose Creek, SC, United States
Full-time
Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and ...Show moreLast updated: 1 day ago
Lead Client Service Manager

Lead Client Service Manager

SS&C TechnologiesSC, US
Full-time
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financia...Show moreLast updated: 3 days ago
Zearn Partner Success Manager - South Carolina - Remote

Zearn Partner Success Manager - South Carolina - Remote

ZearnSC, US
Remote
Full-time
Quick Apply
Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math.Everything we do is driven by our belief that every kid is a math kid.Our top-rated learni...Show moreLast updated: 23 days ago
Client Success Agent

Client Success Agent

National Debt ReliefSC, US
$20.00 hourly
Job Locations US-SC ID 2024-4595 Category Client Success Position Type Regular Full-Time.The Client Success Agent is focused on providing exceptional voice support for ourclientswho are enrolled in...Show moreLast updated: 30+ days ago
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Sr. Customer Success Manager

Sr. Customer Success Manager

Genesys Cloud Services, Inc.Charleston, SC, United States
$98,200.00–$182,400.00 yearly
Full-time
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experie...Show moreLast updated: 18 hours ago
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Clinic Success Manager- Charleston Area

Clinic Success Manager- Charleston Area

Charleston ENT & AllergyCharleston, SC, US
Full-time
Charleston and Allergy is an eclectic team inspired by intellectual curiosity and a passion for exceptional patient care. Here we lead with compassion, direction, and focus.As a Clinic Success Manag...Show moreLast updated: 26 days ago
Engagement Manager- Client Integration

Engagement Manager- Client Integration

RELX Inc. CompanySouth Carolina
Remote
Full-time
As an Engagement Manager you will engage with clients as their first point of contact.Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement t...Show moreLast updated: 30+ days ago
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Client Service Manager - Accounting

Client Service Manager - Accounting

Marsh McLennanCharleston, SC, United States
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager - Accounting.This role can be based in any US office location. This position is responsible for th...Show moreLast updated: 10 days ago
Client Engagement Manager

Client Engagement Manager

Chernoff NewmanCharleston, SC, US
Full-time
Quick Apply
Chernoff Newman is passionate about solving problems through creative communications.We enjoy the folks we spend our days with, whether it’s inside the office or outside after hours.We have a relen...Show moreLast updated: 29 days ago
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Sr. Customer Success Manager, Strategic CSM Team

Sr. Customer Success Manager, Strategic CSM Team

RelativityCharleston, SC, United States
$82,000.00–$124,000.00 yearly
The Strategic Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the cu...Show moreLast updated: 13 days ago
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Client Services Specialist

Client Services Specialist

Lee & Associates CharlestonCharleston County, SC, United States
Full-time
Lee & Associates Charleston is a premier provider of commercial real estate solutions, serving as the bridge connecting people with properties. And we can't do that without the help of our talented ...Show moreLast updated: 12 days ago
Client Care Manager, CVRC

Client Care Manager, CVRC

Ethos Veterinary HealthCharleston, SC, US
8 hours ago
Salary
$70,000.00–$75,000.00 yearly
Job type
  • Full-time
Job description

Charleston Veterinary Referral Center has a full-time exciting and rewarding career opportunity as our Client Care Manager ! If you love working in a fast paced environment and want to increase your knowledge and skills, we would like to meet you. We are serious about providing the best medicine and client experience!

Compensation : $70,000 - $75,000 annually, based on experience

Schedule : Full-time 40 hours per week, Monday - Friday

Benefits : Waiting periods may apply -

  • Health insurance
  • Pet insurance
  • Generous paid time off and paid sick time
  • Prioritization of work life balance
  • 401k (matching)
  • And more!

A little about the Role : The Client Care Manager's primary role is to provide leadership and direct oversight to the Client Service Team, supporting the medical team, and organize daily workflow. The Client Care Manager will ensure the highest level of client experience is being met and all hospital policies and procedures are being followed. Provide leadership and direction to a team operating on rotating shifts, including nights, weekends, and holidays.

Essential Responsibilities

  • Ensure the highest level of client experience is met and take ownership of conflict resolution. Serve as the escalation point for incidents that arise during off-hours.
  • Responsible for working directly with the Client Care Team to develop and maintain a 24 / 7 schedule that ensures coverage and minimizes fatigue for Client Care. Manage time-off requests and shift changes, ensuring continuity of operations. Monitor and manage overtime and labor costs, assist with basic timesheets for Payroll as necessary.
  • Oversee and manage annual reviews for CSR Team members, give feedback, and support career development. Address performance issues promptly and professionally.
  • Work in partnership with HR to schedule and conduct Client Care Representative new hire interviews. Oversee and assist with new hire training, ensuring team members are trained for critical tasks and responsibilities. Work in partnership with the Client Care Supervisor / Team Lead to create and maintain training manuals and front desk protocols.
  • Maintain adequate Inter-and-intra departmental communications regarding patient and client issues. Establish continuity of client care through directing daily workflow, enforcement of hospital policy and procedure and keeping the lobby and front desk areas pristine, organized and well supplied. Anticipate the needs of other team members requiring assistance to build a collaborative environment, ensuring Client Care Representative needs and expectations are being met.
  • Work collaboratively with CVRC Management regarding policies and procedures, as well as overall leadership coverage and presence in the hospital. Collaborate closely with the Medical Nursing Manager to enhance patient care, client relations, and employee satisfaction. Assist with developing forms and procedures that assist in the ease of the practice's overall function. Promote open communication regarding daily practice operations.
  • Be able to learn the medical records system and other electronic systems to accurately maintain medical records, invoicing, client communication and internal communication. Manage the processing of insurance claims, client refunds, and a range of client financial transactions.
  • Promote the core values of CVRC and Ethos.
  • Perform other related responsibilities as assigned.
  • Qualifications :

  • Associate or bachelor's degree in a relevant field, required.
  • At least two years of leadership experience, required.
  • Previous experience working in a hospital or outpatient facility, either human or veterinary medicine, with a preference in veterinary medicine, preferred.
  • Excellent organizational skills, time management skills with a proven ability to meet deadlines, and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate, to act with integrity, professionalism, and confidentiality, and maintain a professional, positive, and encouraging attitude.
  • Ability to remain calm under pressure in a confident manner, while maintaining compassion for animals and their owners, recognizing the equal stress they may endure in an emergency environment.
  • Excellent communication skills, verbal & written, with doctors, coworkers, and clients.
  • CVRC located in beautiful Charleston, SC is the ONLY VECCS Level 1 certified facility in South Carolina, and 1 of only 2 in the southeast region of the United States!

    We currently have a 16,000 square foot, state of the art facility with plans to grow in the new year. Our emergency center is staffed 24 hours, 7 days a week, 365 days a year to always support our community!

    Specialty services offered at CVRC include cardiology, internal medicine, neurology & neurosurgery, medical oncology (radiation oncology coming soon!), rehabilitation, soft tissue & orthopedic surgery. Our hospital houses an MRT, CT, fluoroscopy, ultrasound, and digital radiographs for diagnostic imaging.

    We have worked hard to create an inclusive environment where our team can work collaboratively and support one another in successes big and small. Come experience state of the art veterinary medicine with opportunities to build your professionals skills through compassion, integrity, and trusting relationships with every client and patient that walks through our doors each day.

    It's a calling and we are on a mission to save lives. Apply now to join our team!

    www.charlestonvrc.com /

    Charleston, SC

    We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

    Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

    Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.