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Client success manager Jobs in Rochester, MN

Last updated: 16 hours ago
  • Promoted
CLIENT SERVICES DIRECTOR

CLIENT SERVICES DIRECTOR

Advatix, Inc.MN, United States
Full-time
The Client Services Director (CSD) is a leadership role responsible for ensuring client satisfaction, retention, and growth by delivering exceptional service and fostering strong relationships.This...Show moreLast updated: 7 days ago
Comer Success Executive

Comer Success Executive

AlightMinnesota, United States
$88,500.00 yearly
The Client Success Executive will be accountable for the overall management of their book of business.They are responsible for strategic direction of assigned clients, client satisfaction, retentio...Show moreLast updated: 30+ days ago
Customer Success Consultant

Customer Success Consultant

RELX Inc. CompanyMinnesota
Remote
Full-time
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients.You will serve as the main point of contact for clients of the assigned solution, ensuring their su...Show moreLast updated: 30+ days ago
  • Promoted
SENIOR CLIENT SERVICES DIRECTOR

SENIOR CLIENT SERVICES DIRECTOR

Canteen OneMN, United States
$125,000.00–$150,000.00 yearly
Full-time
Salary : $125,000 - $150,000 / year.Other Forms of Compensation : Annual bonus potential.We are the national account management arm for Canteen, the largest and most experienced food and retail servi...Show moreLast updated: 4 days ago
  • Promoted
ENTERPRISE CUSTOMER SUCCESS MANAGER I

ENTERPRISE CUSTOMER SUCCESS MANAGER I

JamfMN, United States
$55,100.00–$117,400.00 yearly
Full-time
At Jamf, we believe in an open, flexible culture based on respect and trust.Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right.We ...Show moreLast updated: 3 days ago
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CLIENT SERVICES TECH 1

CLIENT SERVICES TECH 1

Pace Analytical ServicesMN, United States
Full-time
At Pace®, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives.Ask any of us, and yo...Show moreLast updated: 5 days ago
Technical Success Engineer - 30358

Technical Success Engineer - 30358

Splunk IncMinnesota, United States
$108,000.00–$148,500.00 yearly
Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliabl...Show moreLast updated: 30+ days ago
Client Service Coordinator

Client Service Coordinator

Banfield Pet HospitalRochester, MN, US
$16.16–$23.35 hourly
Full-time
CLIENT SERVICE COORDINATOR - MN.SUMMARY OF JOB PURPOSE AND FUNCTION.The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of th...Show moreLast updated: 30+ days ago
  • Promoted
Client Service Representative AgTech-Leasing

Client Service Representative AgTech-Leasing

Compeer FinancialRochester, MN, United States
$41,300.00–$58,700.00 yearly
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...Show moreLast updated: 22 days ago
Client Services Specialist

Client Services Specialist

MEDITECHMinnesota, US
Clinical applications : The largest focus for healthcare professionals is patient care.In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise ...Show moreLast updated: 30+ days ago
Senior Client Manager

Senior Client Manager

NTTRemote, Minnesota, United States of America
Remote
Full-time
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 30+ days ago
Client Project Manager

Client Project Manager

IDeaS Revenue SolutionsMN, US
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; ch...Show moreLast updated: 30+ days ago
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  • New!
FIELD CUSTOMER SUCCESS MANAGER II, SMB - DEDICATED - MINNEAPOLIS, MN

FIELD CUSTOMER SUCCESS MANAGER II, SMB - DEDICATED - MINNEAPOLIS, MN

ToastMN, United States
$82,000.00 yearly
Full-time
Field Customer Success Manager II - SMB Dedicated.Location : Minneapolis, MN - Field based role.Maximum of 1 hour commute if located slightly outside of Minneapolis, MN. Toast is driven by building t...Show moreLast updated: 16 hours ago
  • Promoted
Entry Level Customer Success Specialist

Entry Level Customer Success Specialist

Reynolds and ReynoldsRochester, MN, United States
Full-time
As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you ...Show moreLast updated: 1 day ago
Customer Success Manager – State, Local and Law Enforcement (SLED)

Customer Success Manager – State, Local and Law Enforcement (SLED)

i2 Group Inc.Minnesota, United States
Remote
Full-time
Customer Success Manager (State, Local, Law Enforcement).Group, a Harris Computer company, are seeking a Customer Success Manager – SLED, on a full-time, permanent, remote working basis, who can be...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

Field NationMinnesota
$70,000.00–$80,000.00 yearly
Remote
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform.We support businesses looking to grow their service offerings while also empowering tech...Show moreLast updated: 30+ days ago
Client Advisor - Edina

Client Advisor - Edina

Tiffany & CoUnited States, MN
We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise.We ex...Show moreLast updated: 30+ days ago
  • Promoted
CLIENT EXECUTIVE

CLIENT EXECUTIVE

NetApp, Inc.MN, United States
$211,140.00–$273,240.00 yearly
Full-time
NetApp, you'll take ownership of a portfolio of enterprise accounts within the.This role is responsible for driving new-sales growth through strategic account expansion and relationship development...Show moreLast updated: 1 day ago
Client Service Associate • •

Client Service Associate • •

Morgan StanleyRochester, Minnesota, US
Americas-United States of America-Minnesota-Rochester.Wealth ManagementEmployment Type : Full TimeJob Level : Non-Exempt. Registered Client Service Associates (CSAs) help shape the future of service by ...Show moreLast updated: 30+ days ago
Dir Client Services

Dir Client Services

SedgwickRemote, Minnesota, US
Full-time
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.A career at Sedgwick means experiencing our culture of caring.It means having fle...Show moreLast updated: 30+ days ago
CLIENT SERVICES DIRECTOR

CLIENT SERVICES DIRECTOR

Advatix, Inc.MN, United States
7 days ago
Job type
  • Full-time
Job description

Client Services Director

Role Summary

The Client Services Director (CSD) is a leadership role responsible for ensuring client satisfaction, retention, and growth by delivering exceptional service and fostering strong relationships. This role involves strategic planning, team leadership, and cross-functional collaboration to enhance customer experience and drive business success. The CSD will oversee client success teams, implement best practices, and work closely with internal departments to ensure clients achieve their goals with the company's products and services.

Key Responsibilities :

Service Delivery & Operational Excellence

  • Ensure consistent, high-quality service delivery that meets or exceeds client expectations.
  • Work closely with product and technical teams to resolve client issues and improve service efficiency.
  • Develop and implement client success programs, including training materials and best practices.
  • Leverage data and analytics to refine processes and optimize the customer journey.

Client Relationship Management

  • Ensure clients receive maximum value from products and services, driving satisfaction and retention.
  • Develop and maintain deep relationships with key clients, acting as a trusted advisor.
  • Oversee client onboarding and implementation, ensuring a seamless experience.
  • Gather client feedback to identify areas for improvement and innovation and drive change

    • Strategic Leadership

  • Help define and execute a client success strategy that aligns with overall business goals.
  • Lead and mentor a client success team, promoting a culture of collaboration and client advocacy.
  • Establish key performance metrics to measure client satisfaction, retention, and team efficiency.
  • Identify industry trends and emerging needs to enhance service offerings.

    • Business Development & Growth

  • Partner with the sales team to identify expansion opportunities within existing accounts.
  • Develop and execute strategies for upselling and cross-selling to maximize revenue growth.
  • Represent the company at industry events, networking opportunities, and client meetings to strengthen relationships.
  • Support contract renewal negotiations to ensure long-term partnerships.

    • Team Leadership & Development

  • Build, train, and manage a high-performing client success team.
  • Provide continuous coaching, feedback, and professional development opportunities.
  • Foster a culture of proactive client engagement and data-driven decision-making.
  • Conduct regular performance evaluations and implement strategies for improvement.

    • Required Qualifications & Experience

    Education & Training :

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field
  • MBA preferred
  • Certifications in customer success, leadership, or business development are a plus.

    • Professional Experience :

  • 7-10 years of experience in client success, account management, or customer experience.
  • Proven ability to manage client relationships and drive business growth.
  • Experience leading and developing teams in a dynamic environment.
  • Strong knowledge of customer success strategies, business operations, and service excellence.

    • Key Skills & Competencies :

  • Outstanding communication, negotiation, and relationship-building skills.
  • Strong leadership and team management capabilities.
  • Analytical mindset with a data-driven approach to client success.
  • Ability to collaborate cross-functionally and drive organizational improvements.
  • Proficiency in CRM platforms, project management tools, and data analytics software.
  • Ability to manage multiple priorities in a fast-paced environment.

    • Archway is committed to building a diverse workforce by attracting, developing, and retaining employees. We believe that through having a diverse workforce, we will be employing the best talent and leveraging diverse and unique skills and perspectives.