Client success manager Jobs in Tulsa, OK

Job Description

Job Description

The Coordinator | Recovery Services plays a crucial role in assisting clients of the Association in obtaining the necessary services and resources to achieve and maintain housing stability.

Principal Duties and Responsibilities

• Conduct comprehensive needs assessments and develop individualized service plans tailored to each client's unique needs and preferences.
• Provide ongoing support, monitoring, and coordination of services for assigned clients.
• Conduct regular client meetings, with a focus on weekly meetings until clients achieve housing stability, followed by ongoing support as needed per the service plan.
• Maintain accurate and up-to-date case notes in the HMIS system.
• Actively participate in bi-weekly team meetings and provide regular updates on client progress.
• Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing and collaboration.
• Connect clients with essential resources, including financial planning, public benefits, behavioral health services, family counseling, medical and dental care, education and employment assistance, transportation, and other basic needs.
• Advocate for clients with other service providers to ensure access to necessary support.
• Manage a caseload of approximately 15 clients at a time, as directed by the team leader.
• Attend mandatory Association meetings and training sessions as required.
• Conduct outreach activities as needed to identify and engage potential clients.

Knowledge, Skills & Abilities

Work Conditions & Physical Demands

M - F

8 : 30am - 5 : 00pm