Clinical researcher Jobs in Tallahassee, FL

Greetings !

Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client Navy Federal Credit Union is seeking a UX Researcher (HR)-15500-Hybrid in Vienna, VA / Pensacola, FL / Winchester, VA . You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below information for clarity on the position description.

Description

To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices. Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences. Works under limited supervision from higher level peers and / or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
• Identify and analyze the user experience by evaluating / leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results,
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
• Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
• Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to Navy Federal's products and services based on findings and feedback
• Serve as liaison regarding moderately complex research and how the findings relate to other channel services
• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
• Perform moderately complex analysis to quantify the benefit and value of potential features / enhancements to enable justification and prioritization
• Lead user experience initiatives with assignments across work streams
• Perform other duties as assigned

Qualifications