Clinical trial assistant Jobs in Carmel, IN

Isotopia is a global biotech company manufacturing key ingredients for pharmaceutical cancer drugs. At our US headquarters in Indianapolis, we are next door to our key customers, delivering our products just in time, each day, every day. We are seeking a highly organized and detail-oriented Customer Service Representative to join our dynamic radiopharmaceutical company. The Customer Service Representative will play a crucial role in overseeing and optimizing the customer orders, informing on product logistics, and ensuring customer / product success. The ideal candidate will possess strong communication skills, organization skills, and a deep understanding of regulatory compliance within the radiopharmaceutical industry. You will be part of a family, a team, dedicated to our mission to deliver on our covenant with our customers.

Responsibilities :

• Identify and establish relationships with reliable customers, negotiate terms, and manage contracts to ensure cost-effectiveness and timely delivery.
• Maintain prompt communications with customers and the sales team to communicate sales, logistics, successful delivery of final products, and billing.
• Ensure compliance with GDP, GMP, US DOT, and applicable regulatory guidelines during transportation and storage.
• Manage documentation related to logistics, including shipping documents, customs paperwork, temperature logs, and chain-of-custody records.
• Assist in audits and inspections by maintaining proper documentation and procedures.
• Identify process improvements to reduce costs, increase efficiency, and ensure timely deliveries.
• Monitor logistics performance, resolve issues, and proactively address potential disruptions in deliveries.
• Collaborate with transportation partners to optimize shipping methods, reduce lead times, and manage transportation costs.
• Stay up-to-date with relevant regulations and guidelines governing the procurement, handling, and transportation of radiopharmaceutical materials.
• Maintain accurate and comprehensive documentation related to customers, including licenses, quality control reports, and compliance records.
• Collaborate closely with cross-functional teams, including production, quality control, regulatory affairs, and finance, to ensure seamless final product flow and operational efficiency.

Requirements

Benefits

We offer a competitive salary, a comprehensive package of benefits, and advancement opportunity.

As an equal opportunity employer, we are committed to a diverse workforce.

401K Retirement Program with 3% of Salary Company Contribution

Individual and Dependant Health Insurance

Dental Insurance

Vision

Life insurance