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Job Description

Job Description

Join Our Team as a Student Loan Counselor!

Position : Student Loan Counselor

Location : Remote MUST LIVE NEAR MADISON WISCONSIN

Type : Full-Time

Are you passionate about helping others and resolving financial issues? Do you have exceptional customer service skills? If so, we want you to be part of our dynamic team!

Key Responsibilities :

• Start under the Default Guarantor Portfolio, managing older cohorts of borrowers (prior to 2010) who are 60 days past due.
• Make outbound calls using a dialer to educate borrowers on their loans, especially as the payment pause ends in September.
• Handle call volumes that can range from 40 to 100+ calls per week, with outbound calls initially and inbound training to follow.
• Deliver excellent customer service by answering phone calls and addressing inquiries related to file progression, title products, etc.
• Communicate effectively with clients and stakeholders.
• Prepare mailings and process new orders received.
• Perform scanning and digital recordkeeping tasks to maintain organized and secure files.
• Verify and examine titles to ensure accuracy and compliance.
• Ensure legal descriptions, marital status, and notary accuracy are correct and match records.
• Ensure titles are free from restrictions or encumbrances that may hinder sales or usage.
• Finalize title insurance policies for both commercial and residential real estate transactions.

Skills Required :

Experience Level : Intermediate

If you are eager to make a positive impact and help borrowers navigate their financial journeys, we would love to have you on our team. Apply now and become a key player in our mission to support student loan borrowers!

Pay and Benefits

The pay range for this position is $18.50 - $18.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 10, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.