- Search jobs
- Ann Arbor, MI
- collection manager
Collection manager Jobs in Ann Arbor, MI
- Promoted
Customer Success Manager / Account Manager
DigifySingapore, Michigan, Singapore- Promoted
Treasury Manager
INTL FCStoneSingapore, Michigan, Singapore- Promoted
Tax Manager
BDO LLPSingapore, Michigan, Singapore- Promoted
Data Collection Specialist
VirtualVocationsAnn Arbor, Michigan, United StatesVans : Sales Associate - Somerset Collection
VF Outdoor, LLCMichigan, US- Promoted
Finance Senior Manager / Manager
YTL PowerSeraya Pte. LimitedSingapore, Michigan, Singapore- Promoted
Tax Manager or Senior Manager
Plante MoranAnn Arbor, MI, United States- Promoted
Manager / Senior Manager, Audit (2025)
Forvis Mazars LLPSingapore, Michigan, Singapore- Promoted
Senior Manager / Manager / Assistant Manager (Strategic and Media Communications)
Ministry of Culture, Community and Youth (MCCY)Singapore, Michigan, Singapore- Promoted
MANAGER
Dividend Restaurant GroupMI, United States- Promoted
Manager / Senior Manager (IT Project / Product Manager)
National University of SingaporeSingapore, Michigan, Singapore- Promoted
Manager / Senior Manager (Financial Reporting)
Public Service DivisionSingapore, Michigan, Singapore- Promoted
UX Product Manager (Senior Manager)
MOH Holdings Pte LtdSingapore, Michigan, Singapore- Promoted
SIL MANAGER
Contract Professionals, Inc.MI, United StatesWind Solar Collection Systems Engineer – Mid Level (Hybrid / Remote)
Barr Engineering Co.Ann Arbor, MI- Promoted
Assistant Store Manager / Store Manager
Pan Pacific International HoldingsSingapore, Michigan, Singapore- Promoted
MANAGER
SubwayMI, United StatesVans : Assistant Store Manager - Somerset Collection
VF CorporationMichigan, USNorwegian Speaking Audio Data Collection (New)
LXTAnywhere, MI, US- Promoted
Treasury Manager
This is an IT support groupSingapore, Michigan, SingaporeCustomer Success Manager / Account Manager
DigifySingapore, Michigan, Singapore- Full-time
Customer Success Manager / Account Manager
Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.
Digify is used in 138 countries today. We have more than 600,000 users worldwide.
THE ROLE
As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.
What You Will Be Doing
- Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
- Increase customer satisfaction and retention by building strong, long-term client relationships.
- Conduct regular check-ins to improve product usage and address customer issues promptly.
- Collaborate with customers on renewals, account expansions, and retention strategies.
- Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
- Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
- Troubleshoot technical issues in partnership with the Engineering and Development teams.
- Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
- Proactively manage a book of business, tracking account health and mitigating retention risks.
- Collaborate cross-functionally to optimize processes and implement solutions for customer success.
- Support system configuration and onboarding processes tailored to customer requirements.
Requirements
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
J-18808-Ljbffr