Collection specialist Jobs in Nashville, TN

POSITION SUMMARY

Collect music licensing fees according to the payment terms in each agreement. The position also requires the employee to build customer relations in order to facilitate fee-dispute resolution. This requires interaction with Licensing, Accounting and Licensing representatives to resolve outstanding issues. Also, collection representatives maintain collection records for follow up and review. Collection is performed via the use of dialer, preview / predictive, for customer contact and sending dunning letters, some of which must be customized.

LOCATION

Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.

FUNCTIONS OF THE JOB

• Make and record outbound collection telephone calls utilizing state of the art call center technology and equipment.
• Resolves disputes related to past due fees, accepts credit card / e-check payments and makes suitable payment or settlement arrangements, in line with company and department’s best practices guidelines. And when necessary, forwards disputes to supporting Licensing, Accounting, and other departments, to ensure timely resolution of customer service issues / leads processing.
• Notes appropriate result / reason to ensure accurate close ratio on promised payments as well as other call outcomes.
• Collaborates with team leaders and managers to prepare schedules and ensure high productivity standards under the BOLD initiative.
• Uses best practices and creativity to achieve established targets and meet quarterly performance and productivity goals while promoting exemplary customer service.
• Composes correspondence / e-mails based on procedures and knowledge of Collections practices. Also sends a variety of manually selected form letters and auto-generated dunning letters.
• Requests adjustments, handles queries and resolves issues within contract / company guidelines and policy.
• Notify Licensing of sales opportunities and other changes in music use when alerted to such changes through customer contact.
• Submit write-off and refund requests for approval via established workflow.
• Prepare files for outside agency collection and arbitration as needed using search engines and other skip-tracing techniques to locate customers / determine corporate viability.
• Assist Director and upper management with projects and other duties as assigned.
• Regular attendance.
• Other duties as assigned.
• Supports our BMI Core Values and cultivates a culture of diversity and inclusion.

POSITION QUALIFICATION REQUIREMENTS

Education : Bachelor’s Degree preferred.

Experience : 2-5 years collection or call center experience and / or training is highly preferred. Commensurate familiarity with related job duties or BMI processes and procedures is also acceptable.

SKILLS AND ABILITIES

SALARY RANGE

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.

What We Give to You :

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER : All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and / or expression, veteran’s or marital status, disability, or any other cultural factor.

LI-Hybrid