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Collection specialist Jobs in Raleigh, NC
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State Employees' Credit UnionOperations-Wake Forest Road- Full-time
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview :
Position is responsible for collecting consumer loans and credit cards. Specialists make direct member contact via phone to establish plans to resolve delinquency. Specialists submit charge off requests and repossession requests if account defaulter is unable to resolve their delinquency.
Responsibilities :
- 55%) Making outbound collection calls and answering inbound calls; implementing a member-centric experience with the focus on prioritizing the needs of members with existing financial hardships and helping them transition back to performing account status.
- 15%) Review delinquent member’s recent loan and credit card portfolio prior to attempting contact to determine if the delinquency is a result of credit union error, loss of income, or budgetary issues.
- 10%) Responsible for updating every member interaction timely and accurately in the systems of record which includes tracking dates, notes, and promises to pay / payment arrangements.
- 10%) Collaborates with other areas of the credit union to provide holistic services to members experiencing financial hardships, including but not limited to lending referrals, financial counseling, repossession redemption, Credit Bureau correction requests, and Credit Life / Disability claim submission or inquiry.
- 10%) Monitor frontline collections to ensure efforts comply with the credit union's policy and procedures, applicable legal rules and federal, state, and local regulations are met and to ensure all members receive quality service, courteous treatment, and accurate information.
Required Education & Experience (Knowledge, Skills, & Abilities) :
Preferred Education & Experience (Knowledge, Skills, & Abilities) :
Work Environment & Physical Requirements :
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.