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Collection specialist Jobs in Raleigh, NC

Last updated: 8 hours ago
Consumer Loan Collection Specialist

Consumer Loan Collection Specialist

State Employees' Credit UnionOperations-Wake Forest Road
Full-time
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!.Position is responsible for collecting consumer loans and credit cards.Specialists make di...Show moreLast updated: 10 days ago
  • Promoted
Intake Specialist

Intake Specialist

CASARaleigh, NC, US
Full-time
Responsible for performing a range of duties essential to achieving our mission of providing access to stable, affordable housing for people who are homeless or at risk of becoming homeless.This po...Show moreLast updated: 30+ days ago
  • Promoted
Recruitment Specialist

Recruitment Specialist

InVision Staffing Services Inc.raleigh, NC, United States
Full-time
InVision is a Professional Recruitment Firm specializing in Engineering, Industrial / Skilled Trades, Information Technology and Professional Services within Canada and the U.We have a successful tra...Show moreLast updated: 2 days ago
  • Promoted
  • New!
Accounting Specialist

Accounting Specialist

Michael and Son ServicesRaleigh, NC, United States
$45,000.00–$55,000.00 yearly
Full-time
Full-Time Accounting Specialist.Accounting Specialist to join our team in Raleigh, NC.In this role, you'll be responsible for managing accounts receivable, ensuring accurate financial records, and ...Show moreLast updated: 18 hours ago
Leasing Professional - ABODE | The Downtown Collection

Leasing Professional - ABODE | The Downtown Collection

GreystarRaleigh, North Carolina, US
Full-time
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality ...Show moreLast updated: 30+ days ago
Virtual Phlebotomy / Bio Collection Training Instructor (Full-Time Remote Position)

Virtual Phlebotomy / Bio Collection Training Instructor (Full-Time Remote Position)

CGSNorth Carolina
Remote
Virtual Phlebotomy / Bio Collection Training Instructor.Full-Time Position with a Full Benefits Package.Your role will be to support CGS’ mission to manage and deliver the Bio Collections New Hire ...Show moreLast updated: 30+ days ago
  • Promoted
Plumbing Specialist

Plumbing Specialist

Horizon ServicesCary, NC, US
$100,000.00 yearly
Full-time
Plumber (Residential Service) - $3k Sign on Bonus- up to $40 / hr.Residential Plumber - Are you a.Looking to accelerate your career (and income!) with an organization who values its people? Come see ...Show moreLast updated: 6 days ago
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  • New!
PRODUCT SPECIALIST

PRODUCT SPECIALIST

Teleperformance-Turbo TaxNC, United States
Full-time
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences...Show moreLast updated: 17 hours ago
  • Promoted
Delivery Specialist

Delivery Specialist

O'Reilly Auto PartsRaleigh, NC, US
Full-time
The Delivery Specialist will maintain and operate store vehicles to deliver parts and / or products to professional customers in a safe and efficient manner. This position will also collect money on C...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Specialist- Expert

Specialist- Expert

United Software GroupRaleigh, NC, United States
Full-time
Location : Raleigh, North Carolina.For supporting existing Java-based application and developing & supporting DotNet / C# based REST API services and Web Applications. Experience in Java Web Developmen...Show moreLast updated: 8 hours ago
  • Promoted
Security Specialist

Security Specialist

Zachary PiperRaleigh, NC
$70,000.00–$100,000.00 yearly
Piper Companies is currently looking for a.Raleigh, NC to join a support team tasked with securing internal resources for a Worldwide leader in technology. Responsibilities for the Security Speciali...Show moreLast updated: 30+ days ago
  • Promoted
Payroll Specialist

Payroll Specialist

Riccobene Associates Family DentistryCary, NC, US
Full-time
Riccobene Associates Family Dentistry is looking for a detail-oriented Payroll Specialist to join our team.In this role, you will manage the payroll process, ensuring that all employees are paid ac...Show moreLast updated: 30+ days ago
  • Promoted
Billing Specialist

Billing Specialist

VoltRaleigh, NC, United States
$25.00–$36.00 hourly
Full-time
Exceed your potential with Volt.Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts. Collect delinquent accounts by establishing paym...Show moreLast updated: 2 days ago
  • Promoted
  • New!
Program Specialist

Program Specialist

Wake County Public SchoolsCary, NC, United States
Full-time
ELIGIBILITY FOR EMPLOYMENT CONTRACT.Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek. Provides support and assistance that will facilitate the effec...Show moreLast updated: 17 hours ago
Business Collection Specialist

Business Collection Specialist

First Citizens BankRaleigh, North Carolina, US
Overview This position collects past due payments at an advanced level of skill and complexity on various small business account types by phone, while upholding the Bank's high standards for the cl...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Specialist- Expert

Specialist- Expert

V-Soft Consulting GroupRaleigh, NC, United States
Full-time
V-Soft Consulting is currently hiring for a.Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.Installing and imaging new...Show moreLast updated: 8 hours ago
  • Promoted
  • New!
MEMBER SPECIALIST

MEMBER SPECIALIST

WalmartRaleigh, NC, United States
$17.00–$24.00 hourly
Full-time +1
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns. zoning the area; arranging and organizing merchandise; and identifying ...Show moreLast updated: 16 hours ago
District Operations Manager Doorstep Trash Collection Raleigh NC

District Operations Manager Doorstep Trash Collection Raleigh NC

Community Concierge Services LLCCary, NC, US
$50,000.00–$60,000.00 yearly
Full-time
Community Concierge Services (CCS) is growing quickly in the Raleigh NC area.CCS provides doorstep waste and recycling solutions to apartment communities 5-7 evenings per week and is currently look...Show moreLast updated: 30+ days ago
  • Promoted
Leave Specialist

Leave Specialist

The University of North CarolinaRaleigh, NC, United States
$56,000.00–$60,000.00 yearly
About the OpportunityThe Leave Specialist provides day-to-day support to the Benefits Service Center (BSC) Leave Consultants and Benefits Officer as well as the employees for campuses of the Benefi...Show moreLast updated: 11 days ago
  • Promoted
  • New!
Telecom Specialist

Telecom Specialist

Cynet SystemsRaleigh, NC, United States
Full-time
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the Telecommunication Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and finding resolutions ...Show moreLast updated: 12 hours ago
Consumer Loan Collection Specialist

Consumer Loan Collection Specialist

State Employees' Credit UnionOperations-Wake Forest Road
10 days ago
Job type
  • Full-time
Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview :

Position is responsible for collecting consumer loans and credit cards.  Specialists make direct member contact via phone to establish plans to resolve delinquency. Specialists submit charge off requests and repossession requests if account defaulter is unable to resolve their delinquency.

Responsibilities :

  • 55%) Making outbound collection calls and answering inbound calls; implementing a member-centric experience with the focus on prioritizing the needs of members with existing financial hardships and helping them transition back to performing account status.
  • 15%) Review delinquent member’s recent loan and credit card portfolio prior to attempting contact to determine if the delinquency is a result of credit union error, loss of income, or budgetary issues.
  • 10%) Responsible for updating every member interaction timely and accurately in the systems of record which includes tracking dates, notes, and promises to pay / payment arrangements.
  • 10%) Collaborates with other areas of the credit union to provide holistic services to members experiencing financial hardships, including but not limited to lending referrals, financial counseling, repossession redemption, Credit Bureau correction requests, and Credit Life / Disability claim submission or inquiry.
  • 10%) Monitor frontline collections to ensure efforts comply with the credit union's policy and procedures, applicable legal rules and federal, state, and local regulations are met and to ensure all members receive quality service, courteous treatment, and accurate information.

Required Education & Experience (Knowledge, Skills, & Abilities) :

  • High School Diploma or GED
  • A minimum of one year collections experience.
  • Experience with collections systems.
  • Strong PC skills required, including working knowledge of Microsoft 365 applications.
  • Working knowledge of basic financial administration principles, planning, budgeting, evaluating financial data.
  • Possesses a positive telephone presence ensuring a pleasant member interaction; maintains open and respectful communication with members; shows empathy and respect in all interactions.
  • Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels.
  • Capability for critical thinking utilizing multiple sources and systems and process implementation.
  • Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.
  • Familiarity with and knowledge of pertinent local, state, and federal laws and regulations including UDAAP, RESPA, ECOA, FDCPA, and SCRA
  • Demonstrate professionalism in written and verbal communication.
  • Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other SECU employees.
  • Ability to work rotating shifts including but not limited to after hours and weekends.
  • Preferred Education & Experience (Knowledge, Skills, & Abilities) :

  • 4-year degree, CCUE Certification, or Associate in Arts or Associate in Science via the North Carolina College Transfer Program (NC-CTP) .
  • 3 years of SECU work experience to include 2 years of collections experience.
  • Extensive knowledge of the SECU operating systems; including but not limited to 3270, Margo Teller and Platform, ALS, FDR, Default Manager, and OnBase.
  • Knowledge of NICE and CLOS (Consumer Loan Originations System)
  • Ability to speak a foreign language (Spanish preferred).
  • Work Environment & Physical Requirements :

  • Work from home infrastructure with training and meetings conducted at central locations.  Must have quiet, private working environment free from noise and disruption in order to maintain a professional at home working arrangement. High-speed internet access (5 MPBS or higher) required.
  • Uses hands and fingers to press keys on a computer keyboard to enter data and retrieve information.
  • Sits 80%, stands 10%, and walks 10% of the time.
  • Must communicate clearly to answer member questions.
  • Must listen intently to members questions and concerns to facilitate quality service.
  • Visual acuity is necessary in completing forms for members.
  • Must be able to comprehend and carry out verbal and written instructions.
  • SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.