Collection supervisor Jobs in Phoenix, AZ

Description

• Actively collect open AR balances by contacting customers, supports the activities of branch personnel to actively collect open AR balances.
• Update the Get Paid AR collection system including customer contact information, notes on status of open AR accounts, payment promises, customer disputes, escalation for inclusion in the AR Specific Reserve, repossession review, referral to Legal, write-off, etc.
• Respond to customer inquiries providing assistance or directing the customer’s issue to the appropriate person for speedy resolution.
• Reconcile accounts and perform administrative tasks / additional duties as assigned
• Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
• Counsel customers to assist in finding funds to bring account current
• Generate and respond to written correspondence (letters, e-mails, web chats, in a professional, compliant manner
• Respond to all inquiries, redirecting when necessary
• Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
• Manage to collection objectives using a high degree of professionalism and persuasiveness
• Make recommendation for next steps when accounts becomes un-performing or unresponsive
• Complete skip tracing when contact with customer ceases
• Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
• Work unapplied cash in search of payments

Additional Skills & Qualifications

Pay and Benefits

The pay range for this position is $22.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jul 23, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.