Collections agent Jobs in Tempe, AZ

Description We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.

Responsibilities :

• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.
• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.
• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.
• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.
• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.
• Collaborate with sales account managers to maintain clear communication and foster productive relationships.
• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.
• Identify and implement process improvement opportunities within the Customer Service team.
• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.
• Perform additional duties aligned with the role's responsibilities to maintain high standards. Requirements - Familiarity with commercial and consumer collections processes.
• Experience with credit and billing collections systems.
• Strong attention to detail and ability to resolve discrepancies effectively.
• Proficiency in data validation and reconciliation practices.
• Excellent communication skills for managing inquiries and collaborating with stakeholders.
• Ability to identify and implement process improvements.
• Experience with Sage 200 and warehouse management systems is a plus.
• Willingness to support additional tasks as required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https : / / www.roberthalf.com / us / en / mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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