Collections specialist Jobs in Alexandria, VA

Benefits :

401(k)

Health insurance

Paid time off

SERVPRO® Team Warnecki – Accounts Receivable (AR) Specialist / Collections

Are you a confident communicator with a knack for numbers and a firm but friendly approach to follow-up? SERVPRO® of Alexandria is looking for an Accounts Receivable (AR) Specialist / Collections professional to help us stay on top of outstanding balances and maintain strong cash flow.

As part of our dynamic team, you’ll be responsible for managing the collections process, tracking receivables, and communicating with clients to ensure payments are received in a timely manner. Your attention to detail and persistence will directly impact the financial health of our franchise and help us deliver reliable restoration services to our community.

Why Join SERVPRO®?

We’re a restoration industry leader with a mission to make fire and water damage “Like it never even happened.” As we grow, we need reliable professionals to help keep our financial systems running smoothly. You'll play a vital role in supporting our operations by turning receivables into results.

Primary Responsibilities :

• Manage the full cycle of accounts receivable, with a strong focus on collections
• Monitor aging reports and follow up regularly with customers on past-due invoices
• Make collection calls and send emails professionally and consistently
• Track payment promises and escalate non-payment issues appropriately
• Collaborate with project managers and job file coordinators to resolve invoicing disputes
• Reconcile accounts and post payments in QuickBooks® (credit card, check, ACH)
• Maintain accurate, organized, and up-to-date records of collection activity
• Provide weekly updates on outstanding balances and collection goals
• Support month-end closing and financial reporting related to AR
• Identify trends in delinquency and suggest process improvements

Qualifications :

• 2+ years of recent experience in accounts receivable and collections
• Proficient in QuickBooks® and Microsoft Excel
• Strong customer service and conflict resolution skills
• Highly organized and detail-oriented with excellent follow-through
• Comfortable navigating sensitive conversations with professionalism
• Self-starter with the ability to work independently and meet deadlines
• Associate degree in Accounting, Finance, or related field preferred
• Ability to pass a background check in accordance with applicable law
• Access to a personal smartphone – some company applications will be accessed via your personal device

Schedule :

• Monday to Friday | 8 : 00 AM – 5 : 00 PM
• Full-time | On-Site | 40 hours per week

Compensation :

• Competitive hourly pay based on experience and qualifications
• Opportunities for growth and cross-training within the company

SERVPRO® of Alexandria is an Equal Opportunity Employer (EOE M / F / D / V).

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.