Collections specialist Jobs in Boston, MA

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital's goal to empower restaurants financially to thrive and do what they love. This individual's efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. This role is also Hybrid in our Boston office.

About this roll

• Responsibilities)
• Manage delinquent accounts across different lending products
• Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
• Work cross functionally with billing, accounting, and operational risk teams
• Address customer questions, concerns, and inquiries related to outstanding transactions
• Track and report portfolio performance metrics
• Assist with process improvement initiatives for Toast Capital Collections

Do you have the right ingredients

Special Sauce

Our Spread

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https : / / careers.toasttab.com / toast-benefits.

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.

Pay Rate

22-$35 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].