Commercial account manager Jobs in Coral Springs, FL

Description

Position Summary : The Account Manager will be responsible for managing, growing and retaining a defined book of business by strengthening relationships with high value automotive and / or insurance accounts, including enterprise and strategic accounts, and expanding NSD's product penetration.

Duties and Responsibilities :

• Develop a thorough understanding of the clients' position in the market, their product / service, points of difference and competitive landscape
• Communicate with clients on a daily, weekly and monthly basis and respond to specific queries via email, phone, online presentations, screen-share and in person meetings.
• Ability to identify discrepancies, problem-solve and take initiatives to correct using innovative ideas to meet client's needs.
• Maintain accurate client records, keeping track of contract updates and renewals.
• Analyze account-level data and research areas of opportunity; Forecast and track key account metrics and develop targeted growth and partnership strategies while providing actionable insights that align with best practices; Work closely with customers to develop strategies that improve their competitive positioning within the market.
• Responsible for working with the Sales team to onboard and integrate new clients.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors; Serve as the primary point of contact, ensuring customer satisfaction and fostering trust through expert guidance.
• Organize, facilitate, and create content for business reviews with assigned accounts clearly communicating the progress of quarterly initiatives.
• Expertly facilitate the coordination of internal resources to resolve complex problems for assigned accounts.
• Develop a thorough understanding of NSD products and service offerings to better upsell and cross-sell to account
• Communicate voice of the customer feedback to upper management and help drive strategic initiatives and program or process improvements.
• Acts as a subject matter expert in all customer experience internal processes.
• Perform competitive analysis to understand the positioning of our customers relative to their competitors. Deliver strategic recommendations based on a comprehensive understanding of both the competitive landscape and our own internal data, helping customers enhance their market position.
• Collaborate with internal teams, including Sales, Product Development, and Operations, to ensure customer needs are met. Provide feedback based on customer interactions to help shape the development of new products and services.
• Offer ongoing training and support to customers, helping them understand how to leverage NSD's products and services to enhance their business operations. Ensure they are equipped with the knowledge and tools to succeed.

Education and Work Experience :

Required Skills and Experience

Preferred Qualifications

Hours Required : Monday to Friday 8 : 30AM to 5 : 30PM as well as occasional nights / weekends for travel to client location and conferences.

Physical Demands :

Work Environment :

This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.